I cleared my CISSP in Sep 2018 and my endorsement process was cleared on Nov 1st 2018. It has been a long time and I have not yet received the hard copy of my certificate. I sent several emails to email@example.com and also followed up with firstname.lastname@example.org . I am disappointed that even after spending so much time and efforts and following up on email, I did not receive proper response and support. I am still waiting for the certificate and not sure what to do next. Following up is not helping so far.
Hope I receive the response here and something progresses on for the status of my certificate.
Sadly, I'm seeing people post this same complaint more and more often...
You've done the right thing and contacted member services, but don't expect a speedy response - typical response times are 4 weeks or so:
NB - there's an FAQ covering the certificate pack which can be found here:
Thanks for responding.
My follow up has been happening from past 7-8 months. When I reached out after the 8 weeks of time, the response was the package will be resent. I kept waiting and it still didn't arrive after additional 8 weeks. After that I followed up and did not receive a response.
While I frequently receive an email to pay my annual maintenance, I was expecting similar response for this.
Not that I am too keen or desperate to receive this, I just feel this service needs improvement, the problem is there and nobody is taking a note of it.
@Alekh1 I'm sorry to hear you still have not received your certificate package. Please email me directly at email@example.com with your primary email address on file as well as your member ID number and I will look into this.