At the time you posted, it was 8:49 PM on December 3rd in Florida. Given that (ISC)² only works 1st shift, I would not expect a response for another 12 hours or so.
I apologize if I was not clear - I meant December 4th where our HQ office is. We do have offices in other regions with Member Support teams. You're welcome to contact the local office for your location - here is the information for those offices. The hours for those offices are 8am-5pm local time.
If you're still having an issue today (December 4, Eastern time), please send me a private message with your details (including date of email notifying you) and I will see what I can do.