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Newcomer I

CAP Exam Results

I passed the CAP exam on July 1, 2020 and the results are posted in my Pearson Vue account.  In order for me to receive a welcome aboard letter from ISC2 and have the ability start the endorsement process, the results must me electronically transmitted from Pearson Vue to ISC2.  I called Pearson Vue and they stated that they transmitted my results.  I called ISC2 and they stated that they are having a problem with receiving the results from Pearson Vue on all CAP exams and they don't know when it will be fixed.  Has anyone else had this problem or have an idea of when it will be fixed?  

11 Replies
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(ISC)² Team

Re: CAP Exam Results

Sending you a private message now.
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Newcomer I

Re: CAP Exam Results

I don't know if this is still an issue but I passed my CAP exam on Friday but have not received any notification yet. Results were posted on PearsonVue the same day. 

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(ISC)² Team

Re: CAP Exam Results

@DaltonB 

The transmission of exam results from Pearson Vue can take up to 5 business days.  There are instance, however, when exam results are delayed.

Further information about receiving your CAP exam result is available here:

https://www.isc2.org/Register-for-Exam

After navigating to that page, please see the section entitled "Results Reporting".

As you will see in that section about psychometric analysis of exams, "[d]epending on the volume of test takers for a given test, there may be times when scores are delayed for approximately six to eight weeks to complete this critical process".

I hope this helps!

Tony Shiver
Manager, Member Services

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Viewer II

Re: CAP Exam Results

I am experiencing the same thing. Passed the exam in May, but have not received an official email. Was told by customer support that they had issues when it came to having exam results being merged to the accounts, and that there is currently no ETA for resolution.

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Newcomer I

Re: CAP Exam Results

I called on Friday. They are having a meeting about this issue on Monday. The ISC help desk told me to constantly call to help elevate the issue.
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Newcomer I

Re: CAP Exam Results

Wow Dalton B.   I was just waiting to until I reach my 8 week time frame before I call again.  They told me that it could take up to 4 to 8 weeks to get results but it seems as if you and other people have been waiting longer. Did you try and escalate your issue?

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Newcomer I

Re: CAP Exam Results

Neon Knight  Thank you for posting what you have learned so far.  Do you know another way to escalate the issue?

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(ISC)² Team

Re: CAP Exam Results

@Latwaine , @DaltonB  and @NeonKnight...

 

I know you've all worked really hard to prepare and sit for your exam.  I know you're also very eager to get started on your membership journey.  Unfortunately, we do not have an update to the CAP exam results at this time.

 

I apologize, because it sounds like one of my staff provided you inaccurate information. Calling frequently will not escalate this issue nor is there an escalation path the hurry the psychometric analysis.

 

Please continue to be patience.  As soon as exam results are complete, you'll be notified directly.

 

Tony Shiver

Manager, Member Services

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Newcomer I

Re: CAP Exam Results

Hello,

 

Can I ask what were the main NIST instructions should I concentrate on? Also, the exam outline is going on 2 years old and there have been some updates and changes in RMF, did the test seem like it was updated?

 

Alphonso