I usually avoid posting such feedback, but my recent experience compels me to share. Unfortunately, the member support process I encountered has fallen far short of what one would expect from an organization as respected in the global cybersecurity community as ISC2.
After weeks of unanswered calls, unreturned callbacks, and delays far beyond the stated timelines, I finally received acknowledgment, only to be told to wait 12 weeks without tracking or updates. When I followed up after 14 weeks, the cycle repeated itself, leaving me with little confidence in the reliability of the support process.
To add to the disappointment, responsibility was shifted entirely to the courier, despite my own verification that the issue lay elsewhere. Such responses may deflect accountability in the short term, but they diminish trust in the long run.
As professionals, we hold ourselves and others to the highest standards of integrity, accountability, and transparency. I truly hope ISC2 re-examines its support practices, because members should feel valued and assured, not disregarded. An organization of this stature deserves a standard of service that reflects the principles it champions.
