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rein0123
Newcomer I
‎03-08-2026 09:40 PM
‎03-08-2026 09:40 PM

Account Access Issue – Request for Urgent Assistance Before Scheduled Exam

Dear ISC2 Support Team,

 

Good day.

 

I am currently unable to log in to my ISC2 account. I believe this may have happened after I changed my password multiple times. Whenever I attempt to log in, I receive an “Access Denied” message.

 

To try resolving the issue on my end, I have already cleared my browser cache and cookies and attempted to log in using different browsers, but I am still encountering the same error. I've also submitted the query form and email the member support. 

 

I have an upcoming exam scheduled this week, so I would greatly appreciate your assistance in unlocking or restoring access to my account as soon as possible. This will allow me enough time to review and prepare before my exam schedule.

 

 

Thank you very much.

 

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1 Reply
kjohnson_cx
Community Manager
Community Manager
‎03-09-2026 11:43 AM
‎03-09-2026 11:43 AM

Thank you for reaching out via the ISC2 Community @rein0123 

 

Thank you for notifying us, and we apologize for the inconvenience. The issue has been reported and resolved. Please try accessing your account again after clearing your browser cache and cookies, then closing and reopening your browser. If problems persist, contact our Member Services team at memberservices@isc2.org, and we'll be glad to help.

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