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Community Champion

TSB IT meltdown

TSB Bank has had a bit of an issue with its computers.  Some people haven't been able to make transactions.  Sometimes it's been worse.  One customer watched thousands of pounds in wedding savings being stolen from his internet account as he waited on hold for the bank's fraud department.  The problem seems to have been created when a new upgrade was installed.  (The greatest cause of computer problems is computer "solutions," right?)

 

We have all seen situation where a new system is introduced or a new upgrade is installed, and no provision has been made for roll-back.  It never ends well.  One of the areas that should always be covered in your business continuity plan is dealing with fallout from some keener manager's great new idea/baby.

 

(I could possibly make comments about an organization that has "updated" [and killed] two systems that worked with two that didn't ... but I won't ...)


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