Urgent Issue with CISSP-ISSAP Exam - Seeking Help

[jaynevado]

Hello everyone,

I'm facing a significant problem this morning with my recent CISSP-ISSAP exam, and I'm hoping to get some guidance or insights from the community.

Here's what happened:
1. I agreed to the Non-Disclosure Agreement (NDA) and proceeded to the next screen to begin my exam.

2. However, as soon as I reached the screen just before the actual exam, where it instructs you to hit "Next," the exam abruptly ended without allowing me to start.

3. I immediately sought assistance from the exam proctor. She asked if I accepted the NDA which I did, then she contacted Pearson VUE support for assistance. Unfortunately, despite their efforts, they couldn't restart the exam.

4. The test administrator filed a case with Pearson VUE to investigate the issue, and I have a case number for reference.

My concerns:
I used my first attempt voucher for this exam, and I also have a retake voucher from the August "Peace of Mind" promotion, which is valid until November 15, 2023. Given the circumstances, I'm worried about the impending expiration of my voucher and my certification timeline.

I would like to inquire if there's any possibility to reschedule my first attempt voucher exam before September 30, 2023 or later to avoid any further delays.

The exam proctor has submitted a report to Pearson Vue, and I plan to follow up with Pearson Technical Support next Monday to expedite the resolution process.

Any advice or insights from the community would be greatly appreciated. Has anyone else encountered a similar issue or successfully rescheduled their exam under such circumstances?

Thank you for your help!

[dcontesti]

@Birmingham_UK @AndreaMoore 

We can understand your frustration however, the community is really not intended for this discussion and hijacking another person's conversation is not going to help you.

If the timer did in fact time out, then you have an issue that Management needs to handle.  I believe that Debnesten eluded to that issue.

Have you written or called Exam Administration?  They are the only folks that can assist with your issues.  Take five minutes and write a note to them, if that doesn't help CALL them, but please stop with continually posting to the forum.  

As to the actual time out, go to https://isc2.org/contact-us and contact Customer service as well, failing that reach out to your local board member (I believe James Packer is from the UK).

[mariatirado]

Hello @Birmingham_UK - Thank you for reaching out, we can confirm that you have a current case open with our Exam Administration team and they will be the ones to assist you directly. We appreciate your patience, thanks!

[Birmingham_UK]

@mariatirado Thank you .