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jerrysavio
Viewer
‎05-28-2023 10:27 PM
‎05-28-2023 10:27 PM

Purchased wrong peace of mind exam voucher

Hi all,


In my rush to get the peace of mind exam voucher, I have purchased the wrong exam voucher. Now I've received the voucher however does anyone know if I can get a refund for it? Should I book the correct exam voucher as the last date is May 30. 

 

thanks!

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2 Replies
Kaity
Community Manager
Community Manager
‎05-30-2023 09:21 AM
‎05-30-2023 09:21 AM

Hello @jerrysavio 

 

Per the terms for the Peace of Mind program, all purchases are final and no refunds are permitted. You may contact Member Support - I would recommend calling or doing Live Chat - for assistance in the interim. 

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cclements
Newcomer II
‎08-18-2023 10:11 AM
‎08-18-2023 10:11 AM

Jerry,

 

I made the same mistake. I noticed this when I attempted to schedule the first sitting.  I did not schedule the exam. rather, I contacted ISC and explained that I had purchased an incorrect voucher.  I was sent a refund authorization form which I filled out and returned.  After a few days, the purchase amount was refunded to my account. 

 

I know it's been a few months since you made this post.  I just wanted you to know that is it possible to get a refund.

 

Chris

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