Denied Entry for CISSP Exam [Help Please]

[jhhomme]

I am based in Singapore and was turned away on the day of my scheduled examination for CISSP at a Pearson Vue test centre as my secondary form of ID was not accepted.

The two government-issued IDs that I have brought with me are:

1. National Registration Identification Card (Primary ID)

2. Driving License (Secondary ID)

The issue was my Driving License does not have a signature(?) and was rejected as a secondary form of ID. However, my Driving License has my photo on it and in Singapore, Driving License are commonly used and have been recognized as a secure and official alternative form of identification by the Government. 

This has been a really frustrating experience as the examination fee is really expensive for me and I have not gotten any response from ExamAdministration@isc2.org since I reached out 3 days ago.

I hope someone from ISC2 sees this and help me out, please let me reschedule my examination for a reschedule fee instead of forfeiting my examination fee.

[mariatirado]

@JeffreyO - id recommend that you reach out to examadministration@isc2.org so they can help you with this.

[JeffreyO]

Thank you. I've asked her to do so.

[JeffreyO]

Hi @nkeaton

Thank you for your reply. I'm in Nigeria and I've passed on the information to the candidate. She will contact ISC2 and see what can be done. If nothing materializes, she'll postpone and get the secondary ID issue sorted.

Thanks again!

[nkeaton]

@JeffreyO   Thank you for sharing that.  I hope that it works our for her.  She is fortunate to have a friend like you to watch out for her.  Give her my best wishes.  

[CBMExamTeam]

@JeffreyO Thank you for reaching out via ISC2 Community.

I'm sorry to learn about your friend's dilemma. However, as part of the Exam Administration team, I am all too familiar with this scenario.

Please have your friend reach out via email to examadministration@isc2.org 

Hopefully, we can help them, but it will be on a one-to-basis, after a full review of the situation. ID policy will not be waived, but we have ways we can assist.

Please understand, our strict ID policies for admittance to our exams are in place to protect not only the integrity of our exams, but of our certifications as well.

The list of acceptable IDs, found on our webpage: https://www.isc2.org/exams/exam-day#heading-1 


Only those with test-takers with acceptable ID will be admitted to ISC2 exams.