I was in a very similar situation to OP: provisionally passed on April 19, 2025. I waited through the "2-5 days" and did not receive the promised email. (Yes, I 100% verified there are no emails in spam multiple times while waiting for that email.) So, I tried using the offered live chat and could not get a response outside of a message letting me know that chat is only available during the hours posted in the Contact Us page. Those hours? "Chat is available Tuesday- Friday, 11a.m. Singapore Time (SGT) – 3:00 p.m. Eastern Time (ET)" Uh, what? From 11 AM Singapore time to 3 PM Eastern time? 11 AM In Singapore is 11 PM Eastern Time. 3 PM Eastern Time is 3 AM Singapore time. How does this listing make any sense at all?
OK, so I moved past that and filled out the contact form. I did not receive an acknowledgement or response from filling out the form.
Luckily, I came across the reply in this discussion from @Spirnia recommending going to https://www.isc2.org/endorsement - that was the answer! I don't know what's going on with ISC2's communications, but it seems like a lot of people are not receiving what they've been told to expect when passing an exam. Not a great experience as a brand-new member. I hope they're working on these issues.
