CC Registration Error Message

[dokodi]

I have been trying to register for the CC training and exams but anytime I try to submit my application, I receive this error message:


Error
Something went wrong please contact your administrator.Update failed. First exception on row 0 with id 003Qj000007DNUDIA4; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, ContactTrigger: execution of AfterUpdate caused by: System.ListException: List index out of bounds: 0 Class.AddressService.getChapterFormattedPostalCode: line 18, column 1 Class.ChapterTerritoryMapService.getTerritoryMappingsForContacts: line 178, column 1 Class.ChapterTerritoryMapService.forContacts: line 44, column 1 Class.ContactDomain.onAfterUpdate: line 154, column 1 Class.fflib_SObjectDomain.handleAfterUpdate: line 222, column 1 Class.fflib_SObjectDomain.triggerHandler: line 373, column 1 Class.fflib_SObjectDomain.triggerHandler: line 321, column 1 Trigger.ContactTrigger: line 3, column 1: []



I have reached out to the support team severally but I am not getting any response. Can anyone help?

[AndreaMoore]

I've forwarded this to our exam admin team to assist you.

[dokodi]

Thank you so much @AndreaMoore for your effort to help me. I have been contacted now. Looking forward to the issue being resolved.

[CBMExamTeam]

@dokodi This was a system-wide issue that has been resolved. Please try again, and if you are still receiving an error message reach out to examadministration@isc2.org and we'll be happy to help you.

[Mayuri]

I'm also facing face same error. I'm unable to register for exam , I tried so many times

[Kaity]

Hi @Mayuri please reac h out to examadministration@isc2.org with your information (name, email, ID # if applicable) and they will be happy to help you.

[nrohloff28]

Same error; I have not been able to get this resolved over the course of 6 months! Two times I've submitted a ticket and no one from ISC2 seems to be able to address this. I guess it's time to move on to ISACA or another credentialing body. This is not acceptable. Please fix your site or allow test takers to register directly through Pearson. 

[selam02]

Same Error is appearing whenever I tried to register, it says "please contact your administrator".

[CBMExamTeam]

@selam02
Thank you for reaching out via the ISC2 Community board. I will send you a private message.