Badge Delay for CISSP

[trbryant43978]

Passed the CISSP in March and have been waiting for my account to update properly. Contacted support multiple times with limited responses, and can never get a hold of anyone via the US phone line. Last contact with a support member, they found errors with my account as I overpaid my membership dues ,in which I was supposed to be reimbursed. I paid the full membership fee instead of the discounted $85. My account shows that I still owe $85, although I have not been reimbursed for my original overpayment.

All the errors with my account and not receiving my CISSP badge have made my first ISC2 experience underwhelming, and I would like some assistance getting my account fixed and resolved.

[Spirnia]

I recently used the Query Request Form link on the following web page to request for my badge.

The representative issued my badge the same day.

I have included a screenshot of the form below.

For Subject choose customer service and general inquiries. And for the Topic choose I have a question about member benefits (badges...).

Here's the website which contains the link to the Query Request Form: https://www.isc2.org/contact-us