On the website that you posted:
Terms & Conditions: Offer valid for exams purchased and administered between September 1, 2022 and October 31, 2022. All eligible candidates must follow the (ISC)² exam retake policy. Offer applies to first exam retake only. Offer not valid for Certified in Cybersecurity exam. Void where prohibited. (ISC)² reserves the right to cancel or modify the terms of this promotion at any time.
When you received a mail from them. I am waiting for the mail for the last 4 days.
Have they replied with a voucher or how is the process of retaking the exam?
Can you pls confirm