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Basic Purpose
To review, analyze, and report on Navy Federal’s risk, quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Develop, lead and approve risk assessment projects to assess compliance with federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. Maintain and update Operational Risk procedural manuals, job aides, and tools. Develop and assist in overseeing the most complex and highly specialized risk assessment scopes. Perform and validate in depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures. Serve as liaison with Internal Audit and Regulatory Compliance to ensure adherence with Enterprise and Compliance Risk Management requirements. Serve as the Operational Risk point of contact for external examination preparation and ad hoc projects. Administer and oversee the compliance monitoring platform and data entry to ensure adherence with regulatory government agencies requirements. Monitor lower level Analysts’ corrective action target dates and oversee implementation of corrective actions to ensure prompt remediation and control implementation in coordination with internal/external audit examinations.
Responsibilities
• Plan the research for and development of specialized risk assessment scopes
• Collaborate with management and personnel to optimize risk assessment scope development
• Identify potential business risks, operational and regulatory process deficiencies and improvement opportunities
• Gather and synthesize data; present conclusions and offer risk mitigation, remediation and process improvement solutions to management
• Lead/conduct and assists provide expertise in with the administration of specialized risk assessment and testing lifecycles of business activities, processes, policies and procedures for operational effectiveness and compliance with regulatory requirements, federal and state laws, and Navy Federal‘s quality control standards, policies and procedures
• Develop, lead and oversee efforts to improve the efficiency and effectiveness of operations and risk mitigation processes
• Prepare and present to management and/or affected business unit summaries, operational and regulatory risk assessment reports, trending, and remedial or mitigation solutions
• Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies and procedures
• Manage, monitor and report on internal and external audit activities
• Partner and maintain effective working relationships with management to evaluate the progress of risk assessments and key issues raised during the review process and to facilitate the overall improvement of internal control structures
• Escalate to management and assist in determining corrective action for material breaches of applicable laws, rules, policies or standards with actual or potential impact
• Serves as coach/mentor to lower level staff
• Serve as subject matter expert regarding operational risk protocols, methodologies and effective control solutions
Qualifications
• Bachelor’s Degree in Business Administration, Auditing, or related field or equivalent combination of training, education and experience
• Expert knowledge and understanding of risk-based auditing techniques and methodologies
• Advanced knowledge of applicable federal and state regulations, company policies, and industry best practices
• Significant experience managing multi-faceted projects simultaneously that have cross-departmental impact
• Expert knowledge of operational and regulatory risk control concepts and practices
• Proven ability to plan, organize and effectively execute risk mitigation and process improvement initiatives
• Expert organizational, planning and time management skills
• Expert research and analytical skills
• Expert communication and negotiation skills
• Proven ability to influence management decision making
• Expert skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced knowledge of products, services, processes, requirements, and systems related to the business unit
• Ability to comprehend, analyze, interpret, communicate and apply government and financial industry regulations related principles and practices, and company instructions, procedures and policies
• Ability to work independently and in a team environment
• Expert communication and negotiation skills with ability to exercise good judgement and tact in dealing with Navy Federal senior management
• Significant experience in collaborating across organizational boundaries and building partnerships across various functions
• Expert customer service focus and relationship management skills
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Expert skill using innovative thinking to solve problems and facilitate the decision-making process
• Advanced word processing and spreadsheet software skills
• Advanced presentation software skills
• Desired – Advanced knowledge of operational and regulatory risk controls, concepts and practices
• Desired – Master’s Degree in related field or equivalent combination of training, education and experience
• Desired – NCCO, CRCM, or other applicable compliance certification
• Desired – Working knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives
• Desired – Advanced knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit’s products/services
Hours: Monday - Friday, 8:00am - 4:30pm
Location: 820 Follin Lane, Vienna, VA 22180
*Due to COVID-19 and social distancing, this position will be temporarily working from home with plans to return to campus at the desired location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership*
