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At Regions, the Customer Authentication Engineer manages the day-to-day maintenance and operation of Authentication and related security systems to ensure that controls are adequate and effective in protecting the customers, environment, and employees.
Primary Responsibilities
- Performs administration duties for the Identity and Authentication platforms
- Develops and maintains detailed technical documentation related to the Customer Authentication and Identity platforms including on-premise and cloud-based deployments
- Serves as support for architecture, support, engineering, and application development issues related to Customer Authentication and Identity
- Analyzes, troubleshoots, and develops third-party integrations for related authentication and identity tools
- Assists with establishes plans and protocols to protect data and information systems against unauthorized access, modification, and/or destruction
- Assists with compiling technical reports on daily activities
- Analyzes and advises on new authentication technologies and program conformance
- Maintains knowledge of current and emerging technologies and advancements associated with Omni-channel and Digital Authentication and Identity offerings including Cyber Crime related activities
- Analyzes security scenarios and provides data-driven solutions and recommendations to management
This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
- Bachelor’s degree and two (2) years of experience in Information Security/Technology
- Or Associate's degree and and four (4) years of experience in Information Security/Technology
Preferences
- Experience with Agile methodology and SDLC concepts/tools (Git, Atlassian stack)
- Experience with cloud-based technologies and environments such as AWS and Azure
- Experience with Linux/Unix, Windows, scripting (with programming languages such as Bash, PowerShell, or Perl), SQL, LDAP, and web services
- Experience with one or more programming languages such as Java, C#, C/C++, Python, or JavaScript
- Ability to articulate complex technical concepts/scenarios to both technical and non-technical audiences
- Familiarity with FIDO, Webauthn, OTP, Biometrics, and multifactor authentication (MFA) platforms
- Financial services experience
- Relevant security certifications (e.g. CISSP, CIAM, etc.)
- Strong understanding of Active Directory, LDAP, RADIUS, NTLM, Kerberos, and ADFS
- Strong understanding of SAML, OAUTH, OIDC, and JWT
- Strong understanding of TCP/IP network security principles and troubleshooting
Skills and Competencies
- Ability to multi-task, to be self-initiated, and work independently
- Excellent customer service and interpersonal skills
- Good time management skills
- Knowledge and skill in technical problem resolution
- Strong attention to detail and outstanding analytical skills
- Strong organizational, research, analytical and/or problem-solving skills to evaluate situations, make recommendations, and take effective action
- Strong written and verbal communication skills
