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Viewer

Cannot enter cpe credits

I cannot enter CPE for over two weeks.  this is the error I get  An internal server error has occurred Error ID: 515042304-62239 (119852647).  doesnt anyone know how to get around this?

6 Replies
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Community Champion

Re: Cannot enter cpe credits


@fpmeli0820 wrote:

I cannot enter CPE for over two weeks.  this is the error I get  An internal server error has occurred Error ID: 515042304-62239 (119852647).  doesnt anyone know how to get around this?


Member Services know how...

 

You can find their contact details in the "contact" links at the bottom of this site and on the main ISC2 site.

 

I recommend you call them and keep calling until you speak with someone if you want a fast resolution.

 

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Community Manager

Re: Cannot enter cpe credits

Hi @fpmeli0820 - please give us a call to help. For HQ, dial 1-866-331-4722 and press 1 for member services. Then you'll want to press 2 for certificate maintenance inquiries. 

 

We're taking calls from 9am-5pm ET Monday-Friday. If you end up leaving a message, you should receive a call back on the same day. 

 

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Viewer II

Re: Cannot enter cpe credits

Hello,

 

I reproduce similar error :

"An internal server error has occurred Error ID: 1039870448-30809 (119852647)"

 

when I want to view CPE status details from my dashboard or I go directly to the link https://cpe.isc2.org/s/

 

This error happens after I enter CPE credits.

 

 

Regards,

Highlighted
Community Manager

Re: Cannot enter cpe credits

Hello @spohu - I am sharing this information with our team so that they can review and correct. Thank you for letting us know! 

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Viewer II

Re: Cannot enter cpe credits

Hello @KaityEagle,
I have no more error. I can enter new CPE.
Thanks for your help.
Highlighted
Community Manager

Re: Cannot enter cpe credits

@spohu @fpmeli0820 

 

The CPE portal issues should be resolved now. We apologize for the inconvenience. Please let us know if you have any further difficulties uploading CPEs by either emailing membersupport@isc2.org or calling +1-866-331-ISC2(4722).

(ISC)² Community Manager