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Newcomer I

Open positions for IT Security First Responder Tampa, FL or San Antonio, TX

Refreshing this post.  The position is open and accepting applications as of 11/20.

If you have any issues accessing the post, feel free to message me here.

 

https://www.digitalhands.com/careers


https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=fe050c3a-9fb1-4565-...

 

POSITION SUMMARY:  

 

Working within the Digital Hands Operations Center, the IT Security First Responder acts as the initial point of contact for customer calls and performing Level 1 triage within a Network Operations (NOC) and Security Operations Center (SOC) environment. Daily tasks include monitoring alarms and responding to alerts coming from a wide variety of IT and networking systems, including security and network infrastructure, servers, and appliances. First Responders are also responsible for initial response to alerts from firewalls, IPS/IDS, SIEM, and Host-Based Security tools. The applicant must possess a sound understanding of desktops, servers, networking, and security concepts. This role reports to the Supervisor, IT Security Operations. 

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Work in a shift-based call center environment, handling in-bound support calls, creating and remediating incident tickets through the service management platform. 
  • Respond to health and availability alerts generated by monitoring and management platforms, customer email requests and queries, remediating or escalating as required. 
  • Respond to Security Alerts based on severity and risk. 
  • Run analytical queries within SIEM (multiple platforms) and endpoint security solutions. 
  • Reference open source resource and Threat Intel in identification of malicious activity. 
  • Implement Firewall Blocks. 
  • Perform Scheduled checks of network infrastructure and security appliances (SEOG/NEOG). 
  • Communicate with customers via email and telephone. 
  • Embrace opportunities to enhance and improve process workflows and the customer experience.  
  • Other duties as assigned. 

KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:  

  • A keen interest in security and the need for the confidentiality, integrity, and availability of information and information systems to be maintained. 
  • Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure.  
  • Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, ICMP, SNMP, HTTP, and FTP.  
  • Knowledge of Basic IT Security concepts. 
  • Excellent organizational and time-management skills and the ability to multi-task and prioritize. 
  • Excellent communication, presentation, and listening skills. 
  • Capability of learning and performing all the activities that everyone on the shift does. 

 

EDUCATION AND WORK EXPERIENCE:   

 

  • Bachelor's Degree and/or minimum of 1-3 years of experience in an information technology role or education. 
  • Understanding of network security attacks, vectors and network protocols including TCP, UDP, ICMP, SNMP, HTTP, and FTP. 
  • Skills and training to support security and networking equipment such as firewalls, routers, switches, and other related infrastructure. 
  • Experience managing Microsoft Windows desktop and server Anti-Virus and Advanced End Point Protection solutions. 
  • Professional certifications such as A+, Security+ and Network+, SANS/GIAC (GSEC), and/or equivalent are preferred.
3 Replies
Highlighted
Community Champion

Re: Open positions for IT Security First Responder Tampa, FL or San Antonio, TX

Telework available?

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I've always said, "There's nothing an agnostic can't do if he really doesn't know whether he believes in anything or not."
Newcomer I

Re: Open positions for IT Security First Responder Tampa, FL or San Antonio, TX

Hi Eric,

At the moment, everyone is teleworking.  I can't speak to how that will play out if/when the covid restrictions are lifted and things return to normal.

If you're interested, apply, and then the specifics can be discussed directly.

Best regards

Dan

Highlighted
Community Champion

Re: Open positions for IT Security First Responder Tampa, FL or San Antonio, TX

Looks like the positions were filled! Thanks for the reply.
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I've always said, "There's nothing an agnostic can't do if he really doesn't know whether he believes in anything or not."