Working within the Digital Hands Operations Center, the IT Security First Responder acts as the initial point of contact for customer calls and performing Level 1 triage within a Network Operations (NOC) and Security Operations Center (SOC) environment. Daily tasks include monitoring alarms and responding to alerts coming from a wide variety of IT and networking systems, including security and network infrastructure, servers, and appliances. First Responders are also responsible for initial response to alerts from firewalls, IPS/IDS, SIEM, and Host-Based Security tools. The applicant must possess a sound understanding of desktops, servers, networking, and security concepts. This role reports to the Supervisor, IT Security Operations.
PRIMARY DUTIES AND RESPONSIBILITIES:
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
EDUCATION AND WORK EXPERIENCE:
At the moment, everyone is teleworking. I can't speak to how that will play out if/when the covid restrictions are lifted and things return to normal.
If you're interested, apply, and then the specifics can be discussed directly.