Recertification Issue

[Mamba824]

I have paid my AMF and completed the required 120 hours to recertify for another three-year cycle. I fulfilled these requirements around September or October 2025. However, my certification has not been extended through 2029 as expected.

I have submitted multiple inquiries through the “Contact Us” form. A Customer Experience Advisor informed me that once my AMF was paid, my certification would automatically renew. I paid the AMF last year, but my renewal has still not been processed. I was also told that the earliest payment could be accepted was May 2026, which is not accurate, as I was prompted to submit payment prior to December 2025.

I would appreciate any assistance in resolving this matter. I am concerned about potentially losing my certification due to what appears to be an administrative oversight.

[nkeaton]

@Mamba824 I am going to guess is a known problem since the site changes. My CISSP and SSCP are on the same renewal schedule. My SSCP renewed, but my CISSP did not even though my AMFs were paid, and my CPEs were complete. I called in on mine. They worked with it for a couple of weeks and was finally fixed. Hope that yours works out fine as well. I am sure that they will make it right.

[dcontesti]

Unfortunately there is much we here on the community can do other than ask one of the admins ( @mariatirado ) to forward to the right folks internally.

d

[mariatirado]

@dcontesti, thanks for tagging me! I've forwarded this to our support team.

[kjohnson_cx]

Thank you for reaching out via the ISC2 Community @Mamba824 

Our apologies for any confusion regarding your certification status. I can see the request you submitted today, and it has been assigned to a Customer Experience Associate who will review your certification profile again to ensure everything is properly processed. They will reach out to you directly within the next 24 hours to assist and get this sorted out. Thank you for your patience.

[Mamba824]

Thank you so much for your help !!