Hello everyone,
I would like to ask for guidance regarding an unexpected issue with my CISSP exam payment status.
I recently received a notice from ISC2 Exam Administration stating that my CISSP exam from October 30, 2025 is currently marked as “unpaid”, and that payment must be completed by December 16, 2025, otherwise the exam result may be invalidated.
Here are the details of the situation:
When I rebooked the exam through Pearson VUE, the system did not request any additional payment.
A discount was automatically applied, and the final amount shown was 0 USD.
I have a screenshot confirming this.
I did not receive any warning or notification from Pearson VUE or ISC2 indicating that a payment was missing.
Because of this, I assumed everything was correct and completed the exam as scheduled.
I was instructed to pay via Wise (wire transfer), but using Wise is difficult for me.
I asked whether it is possible to make the payment through the ISC2 dashboard or another official secure payment link, but I have not yet received clear alternatives.
I also learned that the ISC2 representative who contacted me is currently on leave, so I have forwarded the matter to support for further clarification.
I am concerned about the approaching deadline, and I want to ensure this issue is resolved properly.
This situation did not occur due to any action or negligence on my part, as the system clearly displayed 0 USD during rebooking.
My questions to the community:
Has anyone experienced a similar issue where Pearson VUE applied a discount and showed 0 USD, but the exam was later marked as unpaid?
Is this a known system behavior when rescheduling after a canceled appointment?
Are there any alternative payment methods besides Wise that ISC2 accepts in such situations?
Any insights or shared experiences would be greatly appreciated.
