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(ISC)² Former Staff

Welcome to the CISSP Group!

Hello, everyone! 

 

We wanted to give you a few quick tips on how to make the most out of this group. Below you will find some information about how to join, participate, subscribe, and more! We also wanted to let you know that this area of the Community is currently only visible to those who have a CISSP certification and (ISC)2 Staff. 

 

  • Joining – Make sure to click “Join the group” on the Group Homepage, so that you can participate within the group.
  • Participating – very similar to other areas of the Community, you still can create new posts, reply to existing posts, and kudo/like any of them.
  • Subscribing (aka Email Notifications) – By joining the group you become subscribed to the group itself. You can edit these subscriptions by going to this page. From here you can select the following delivery options: immediate (which can mean multiple emails per day), or you can choose a digest-like option for a daily or weekly summary. You can always remove your subscription to stop the notifications by going to the Options menu on the Group Homepage and selecting “Unsubscribe.”
  • Leaving– If for any reason you decide that you wish to leave the group, this can be done on the Group Homepage. From the Options menu on the right, you will see an option to “Leave the group.”
  • Support – If you require assistance from the (ISC)2 Support team or Community teams, we ask that you reach out in the Customer Support board or reach out to an Admin or Moderator. You can find further contact information here. This group is for CISSPs only, so there will be very limited engagement from (ISC)2 staff. 
  • Replying – Just wanted to put a quick note here that you can reply by email to any of the subscription emails and it will post as a reply from your account on the Community!

 

If you have any questions, please do not hesitate to reply to this post, send me a message, or email community@isc2.org.

 

 

Samantha O'Connor
(ISC)² Online Community Manager
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44 Replies
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Community Champion

Re: Welcome to the CISSP Group!


@SamanthaO_isc2 wrote:
  • Replying – Just wanted to put a quick note here that you can reply by email to any of the subscription emails and it will post as a reply from your account on the Community!

 


Ummm, that doesn't make any sense.  At the moment I've got two new "notifications" from the "community" in my email, one for a kudo, and one for a reply to my posting.  Both of them are "From:" connect@isc2.org, and neither of them have any other "Reply to:" header.  (I've checked all the headers.)  There is no code that would allow the "community" system to figure out which posting I wanted to reply to.

 

There are various URLs in the notification message that I can use to get to that particular message or reply (in a browser), but nothing that would identify my reply in a machine readable form.


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Newcomer I

Re: Welcome to the CISSP Group!

Confirming what @rslade stated. I went ahead and tested this by replying to the subscription notification email I received for this thread ten minutes ago. I did receive an automated reply stating "Thank you for contacting (ISC)². Please note that this email account is not monitored for customer service." 

 

Obviously, nothing has posted here (yet?). I would say this feature does not function as reported/intended.

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(ISC)² Former Staff

Re: Welcome to the CISSP Group!

Hello @RipVanWinkle & @rslade

 

Thank you for reporting on this. The functionality is turned on, but it appears it is not working appropriately. I'll test this in our testing environment and see what I can do about getting this fixed. I do know that this was one of the most-liked features from the Yahoo Group, so we will see what we can do about that. 

 

One quick note about this, though - when it is working properly, the notification will need to be from a post/thread/article on the Community for the system to be able to post a  reply. Any other subscriptions, like badge notifications or kudo notifications, will not post replies to the Community.  

 

Samantha O'Connor
(ISC)² Online Community Manager
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Community Champion

Re: Welcome to the CISSP Group!

@rslade wrote:

There is no code that would allow the "community" system to figure out which posting I wanted to reply to.

The email I got when you posted contained a link (CISSP Groupconsisting of a long opaque string that could potentially be used for this purpose.  Since Lithium does support reply by email, there is a good chance that (ISC)² could fix it if this were reported to them, which I suspect @RipVanWinkle just did with his post Smiley Happy.

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(ISC)² Former Staff

Re: Welcome to the CISSP Group!

Hello @denbesten@RipVanWinkle, & @rslade!  

 

I wanted to provide an update on the issue with the reply by email feature. This should now be fixed!  If you are receiving this notification by email or on any future notifications that you receive, you should see two links added right above the footer of the notification - Reply and Give Kudos. 

 

If you click on Reply, it should open up a new email message for you to reply to the thread. Please note, your reply will include anything within the message, including your signature so if this has any information you do not wish to share (i.e. email address, phone number, etc.) you may want to delete it from the email.  

 

Please let me know if you have any further questions or issues with this.

 

Samantha O'Connor
(ISC)² Online Community Manager
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Community Champion

Re: Welcome to the CISSP Group!


@SamanthaO_isc2 wrote:If you click on Reply, it should open up a new email message for you to reply to the thread.

Waiting ...

 

 


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Community Champion

Re: Welcome to the CISSP Group!

waiting ...

 

(It's been 25 minutes since I sent the email ...)


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Community Champion

Re: Welcome to the CISSP Group!

OK, I got a response:

 

++++++++++++++++++

Date sent:          Wed, 20 Jun 2018 23:20:34 +0000 (UTC)
From:               ISC ² Community <connect@isc2.org>
To:                 rmslade@shaw.ca
Subject:            Message Posting Failed

Hello rslade,

Your attempt to post a Message to "Re: Welcome to the CISSP Group!" failed.

Submitted content:

[I took that out, since the formatting was really bad.]

++++++++++++++++++

 

So, yeah, that's really helpful about what went wrong.


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Community Champion

Re: Welcome to the CISSP Group!

My original attempt:

 

Date sent:          Wed, 20 Jun 2018 20:30:25 +0000 (UTC)
From:               ISC ² Community <connect@isc2.org>

> Hello @denbesten, @RipVanWinkle, & @rslade!

Hello, back  🙂

> I wanted to provide an
> update on the issue with the reply by email feature. This should now be fixed!

Or enabled  🙂
 
> If you are receiving this notification by email or on any future notifications
> that you receive, you should see two links added right above the footer of the
> notification - Reply and Give Kudos.    If you click on Reply, it should open
> up a new email message for you to reply to the thread.

Well, not exactly, and I had to go through some hoops, but, then again, I probably
use a system that is a lot more locked down, in terms of security, than yours  🙂

But, yes, that URL is a mailto, and therefore works (on my end) via email.  Now
to test how it works in terms of coming through on your end.

> Please note, your reply
> will include anything within the message, including your signature so if this
> has any information you do not wish to share (i.e. email address, phone number,
> etc.) you may want to delete it from the email.     Please let me know if
> you have any further questions or issues with this. Â

Well, we'll see how the test goes, and if my reply does, actually, end up in this
post/thread/topic/whatever you call it.

> You can respond to the comment at the following URL:
> mailto:isc2.prod|23110d6c|555bede9-3cd2-42f9-91e8-9df7fca2ab64@reply01.lithium.c
> om?subject=Re:%20Welcome%20to%20the%20CISSP%20Group!

On a future test I might mess with the subject part, and see if that changes things ...

> You can give kudos to the comment at the following URL:
> http://link.isc2.org/wf/click?upn=E9GRlgCwYlYJGQcRjOFHArz510F2twQ1A-2F3-2BBsjHaG
> OPhFVcJ3VmCbTxw-2Fh-2BHOJp1HBVvcd2PKMQlXvdx14RMsbW15KGBOlIgrsNhRL2ms4jTfl9CqsBoY
> molk17T6kfwmJ8u7Bu-2F9ZmN4oT7wJSu5tfbx4jENl6ZQ-2FdMRvGgkFkuRa3WwBqyy8G-2B5I6JX6h
> T0J-2B54yvadXVH9co3NAsFnPx1sdCwMfxOmma2tccILRQD1ZtIoHXoxtiMCm-2FvvqMEGzkW41XbLNu
> 6DPmGJ9BOCcO-2FcUH91uNs3Ulpnx8dvESyb8DHI89qIKsqXza3cboK2rj-2BgWAwvk11tZ-2BN1Ykjf
> 7cRPyF797k8iCm-2FaahX6wc2w73cy-2BiemB2URfc-2B7xUvViZMx8EQtWXRGXdqePHIQ-3D-3D_H3J
> hhJuf-2B1aVES8NyfXmd7iGg9B-2F-2FVZO0MXcZbZ-2BVbHQLNEsPceT-2BACXqAWpHeL811yJ-2FnA
> icQQ04amqvZscNS-2FNndgmri4n40WazO-2F6s1QK-2BHpbotKGGEFimbbs9gfo-2B7ep8m-2BOvnlVA
> pTMuClX6T7j5DngqyUCIZYuYFa6ZQapSXjAyLIaWkcpSK3apxe2Uxmdc50qK2Oapy3MNbfR7w-3D-3D

Well, yeah, you can.  But that's definitely an HTTP URL, and therefore a link,
and therefore doesn't work by email.  (By the way, in testing it I accidentally gave
you a kudo, and I want it back  🙂


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