topic Re: Assistance with Endorsement Process Error in Welcome

Assistance with Endorsement Process Error

SAMAYA — Wed, 08 Jan 2025 15:48:36 GMT

Dear ISC2 Support Team,

I am currently in the process of endorsing my CC application, but I encountered an issue. When attempting to complete the endorsement, I received the following error message:

"Your account has not been fully provisioned yet."

I have already tried to resolve this by both emailing and calling your support team, but unfortunately, I have not received a response so far.

Could you please assist me in resolving this issue as soon as possible so that I can proceed with the endorsement process? If you require any additional information or documents from my side, I would be happy to provide them.

Thank you for your time and support. I look forward to hearing from you soon.

Best regards,

Samaya Badirova

My Candidate ID - 2412727

samayabadirova@gmail.com

Re: Assistance with Endorsement Process Error

nkeaton — Wed, 08 Jan 2025 23:08:57 GMT

Did you pay your AMF (Annual Maintenance Fee)?

Re: Assistance with Endorsement Process Error

SAMAYA — Thu, 09 Jan 2025 13:32:13 GMT

No, how can l pay if they dont send me email about payment:(

Re: Assistance with Endorsement Process Error

nkeaton — Thu, 09 Jan 2025 14:53:38 GMT

AMFs work differently now than when I got my first ISC2 certification. Now it has to be paid up front; so I am not sure what they send you. I would suggest looking on your account to see if gives you the option to pay it. Definitely will need to be paid before will award the certification. Best wishes.

Re: Assistance with Endorsement Process Error

WSING — Mon, 05 Jan 2026 16:58:12 GMT

Did they ever resolve this issue for you?