topic Re: There was an error with your order in Welcome

There was an error with your order

udinbagja — Sat, 20 Sep 2025 06:16:08 GMT

Hi guys, I am trying to register CISSP Cert but get this error, could you assist me on this. I am using 2 different Debit/Credit Card number, but still no success.

Re: There was an error with your order

sky-and-ice — Mon, 29 Sep 2025 22:07:35 GMT

I'm having the same problem. Tried twice using different browsers, same issue. Contacted support at 1-866-331-4722 and requested a call back - but they never called back. I'm in Canada, not sure if there's an issue with the system accepting my information. If you are in US maybe they will actually call you back? Anyone else get this resolved somehow?

Re: There was an error with your order

securitydork212 — Sun, 16 Nov 2025 11:55:03 GMT

Hi, I am facing the same issue, did you get it resolved? if yes, how?

TIA

Re: There was an error with your order

sky-and-ice — Sun, 16 Nov 2025 16:01:47 GMT

Try emailing examadministration@isc2.org and appeal for help. Note, I think they may take 3-5 business days to respond.

Re: There was an error with your order

securitydork212 — Sun, 16 Nov 2025 16:27:11 GMT

Thank you for your response, I have sent them an email, hoping to get this sorted out ASAP.

Re: There was an error with your order

ksyap — Thu, 20 Nov 2025 06:10:37 GMT

Did you solve the problem already?

I encountered the same error and email to support, but the support only asked to use different browser (incognito mode) and different credit cards which I already did before.

Just wondering anyone had solved the problem with any workaround?

Thanks