topic Re: Cannot buy CISSP Peace of Mind in Welcome

Cannot buy CISSP Peace of Mind

Mounben — Tue, 01 Jul 2025 19:47:36 GMT

Dear (ISC)² Support Team,

I am writing to raise an urgent issue regarding my attempt to purchase the CISSP Peace of Mind offer on your website.

Yesterday, I tried to complete the payment using my American Express card. The amount was deducted from my AMEX balance, but immediately afterward, I received an error message on your website. Strangely, I cannot find any corresponding transaction in my AMEX statement nor in my order history on the (ISC)² portal.

To resolve this, I even created another email account and tried again, but I encountered the same problem. Now, whenever I proceed to checkout and fill in my personal information, the page freezes and will not load further.

I have already tried multiple browsers, cleared my cache, and used different laptops, but nothing works.

This issue is very time-sensitive because the CISSP Peace of Mind promotion ends tomorrow, and I do not want to miss out due to technical problems outside my control.

I already sended an email to examadministration@isc2.org, tried to call multiple times and tried the chat. But no responses yet 😞

What can I do now?

Re: Cannot buy CISSP Peace of Mind

CBMExamTeam — Tue, 01 Jul 2025 20:56:28 GMT

@Mounben cc: @mariatirado Thank you for reaching out via ISC2 Community. I'm sorry to learn you are having difficulty with your Peace of Mind purchase. I understand you were eager to take advantage of the extra $50 discount that was being offered until June 30, 2025.

Please accept our sincere apologies for this difficulty.

Due to our recent systems upgrade, there are lingering technical issues that we are working to resolve. At present, all teams are working diligently on resolving these issues and on the backlog of cases caused by the upgrade.

I do see we have a case for you in our Exam Administration queue. Please allow five to seven business days for one of our coordinators to reach out to you, as cases are worked in the order in whcih they are received.

We thank you for your patience.

Re: Cannot buy CISSP Peace of Mind

DurgaPrasanna — Wed, 02 Jul 2025 13:21:16 GMT

@Mounben, @mariatirado Even I am facing the same issue and tried reaching out through multiple ways like filling out the form and mailing the examadministration@isc2.org . Kindly help me out.

Re: Cannot buy CISSP Peace of Mind

mariatirado — Wed, 02 Jul 2025 18:57:00 GMT

@DurgaPrasanna Ive replied to your DM 🙂

cc: @CBMExamTeam

Re: Cannot buy CISSP Peace of Mind

cly — Mon, 14 Jul 2025 15:26:19 GMT

Hi @mariatirado ,

I am facing the same issue, could you please help me?

Re: Cannot buy CISSP Peace of Mind

mariatirado — Tue, 15 Jul 2025 16:42:45 GMT

Hey @cly - Ive sent you a DM!

Re: Cannot buy CISSP Peace of Mind

lyyanjiu1jia1 — Wed, 16 Jul 2025 10:32:27 GMT

Facing the same issue. Please kindly DM me.

@mariatirado

Re: Cannot buy CISSP Peace of Mind

mariatirado — Wed, 16 Jul 2025 14:12:10 GMT

@lyyanjiu1jia1- done!