https://community.isc2.org/t5/Welcome/Payment-Issues-with-CISSP-exam/m-p/81885#M2954 Hi everyone,<BR />I'm facing a frustrating issue and hoping to see if anyone else has experienced this or has advice.<BR />On June 30, 2025, I attempted to purchase the CISSP Exam voucher with the "Peace of Mind" extra attempt plan. After the payment processed, the (ISC)² website displayed an error message stating "something went wrong." (or something along those lines I don't remember exact error). However, $945 USD (almost 1450 AUD) was deducted from my bank account, but the training voucher is nowhere to be found in my (ISC)² account or purchase history.<BR /><BR />I've tried to reach their support through multiple platforms, including submitting a support request via their web portal. However, I haven't even received an acknowledgment that my request was submitted. It's quite ironic, given I opted for the "Peace of Mind" plan, and currently, I have anything but that.<BR /><BR />I'm currently waiting for their official response, but in the meantime:<BR />* Has anyone else had a payment go through for a training voucher, received an error, and then found no corresponding product?<BR />* What was your experience with (ISC)² support response times for similar issues, especially when no initial acknowledgment was received?<BR />* Is there a particular method of contact that tends to be more effective for payment/order issues?<BR />Any insights or shared experiences would be incredibly helpful as I try to get this resolved.<BR />Thanks in advance. Tue, 01 Jul 2025 20:02:13 GMT DaV1nc1 2025-07-01T20:02:13Z https://community.isc2.org/t5/Welcome/Payment-Issues-with-CISSP-exam/m-p/81885#M2954 Hi everyone,<BR />I'm facing a frustrating issue and hoping to see if anyone else has experienced this or has advice.<BR />On June 30, 2025, I attempted to purchase the CISSP Exam voucher with the "Peace of Mind" extra attempt plan. After the payment processed, the (ISC)² website displayed an error message stating "something went wrong." (or something along those lines I don't remember exact error). However, $945 USD (almost 1450 AUD) was deducted from my bank account, but the training voucher is nowhere to be found in my (ISC)² account or purchase history.<BR /><BR />I've tried to reach their support through multiple platforms, including submitting a support request via their web portal. However, I haven't even received an acknowledgment that my request was submitted. It's quite ironic, given I opted for the "Peace of Mind" plan, and currently, I have anything but that.<BR /><BR />I'm currently waiting for their official response, but in the meantime:<BR />* Has anyone else had a payment go through for a training voucher, received an error, and then found no corresponding product?<BR />* What was your experience with (ISC)² support response times for similar issues, especially when no initial acknowledgment was received?<BR />* Is there a particular method of contact that tends to be more effective for payment/order issues?<BR />Any insights or shared experiences would be incredibly helpful as I try to get this resolved.<BR />Thanks in advance. Tue, 01 Jul 2025 20:02:13 GMT https://community.isc2.org/t5/Welcome/Payment-Issues-with-CISSP-exam/m-p/81885#M2954 DaV1nc1 2025-07-01T20:02:13Z https://community.isc2.org/t5/Welcome/Payment-Issues-with-CISSP-exam/m-p/86475#M3097 <P>Same issue. Did this issue get resolved? How long did it take?</P> Mon, 15 Dec 2025 13:40:23 GMT https://community.isc2.org/t5/Welcome/Payment-Issues-with-CISSP-exam/m-p/86475#M3097 bestia5432 2025-12-15T13:40:23Z