topic CSSLP Exam: Fees Paid and Charged but error on Checkout in Welcome

CSSLP Exam: Fees Paid and Charged but error on Checkout

Sri_91 — Mon, 30 Jun 2025 08:50:37 GMT

Dear ISC2 Support Team,

I attempted to register for the CSSLP exam on June 23, 2025, and successfully completed the payment process. However, after the transaction, I received an error message on your website stating:
“There was an error. Please contact customer support.”

Since then, I have tried multiple times to reach out:

I submitted a query through your online form.
I attempted to call the support number listed, but it consistently states that no one is available to assist.

I also contacted my bank, and they confirmed that while the transaction was authorized, the merchant has not claimed the amount. This suggests that the payment was not finalized on your end.

Now, when I try to register again:

I am unable to apply the $50 “Peace of Mind” discount.
The system is also adding tax, which was not shown during my initial attempt.

As today is the last day to claim the offer, I kindly request your urgent assistance in resolving this issue. Could you please confirm:

Whether my previous transaction is still valid or pending?
How I should proceed with registration without losing the discount?

I would greatly appreciate a prompt response so I can complete my registration before the offer expires.

Thank you for your support.

Re: CSSLP Exam: Fees Paid and Charged but error on Checkout

mariatirado — Mon, 30 Jun 2025 14:21:24 GMT

Hello - apologies for the delay! @CBMExamTeam any chance you can point this candidate in the right direction? 🙂

Re: CSSLP Exam: Fees Paid and Charged but error on Checkout

CBMExamTeam — Mon, 30 Jun 2025 16:15:44 GMT

@Sri_91 Thank you for reaching out via ISC2 Community - I will send you a private message.

Re: CSSLP Exam: Fees Paid and Charged but error on Checkout

abdelmoneimHass — Mon, 30 Jun 2025 18:19:29 GMT

this also happened with me in CCSP peace of mind from 5 hours

Re: CSSLP Exam: Fees Paid and Charged but error on Checkout

Pin-Han — Tue, 01 Jul 2025 21:05:35 GMT

Hello, I have the same problem, which prevents me from purchasing the discounted exam. Can you help me solve it? My ISC2 Non-Member ID: 2734832

Please help me complete the purchase process, thanks.