topic Re: [ISC2 Member not reflected after paying Candidate Dues in Welcome

[ISC2 Member not reflected after paying Candidate Dues

ChanJunJie — Sat, 17 May 2025 07:02:40 GMT

Hi ISC2m

I passed my CISSP exam on May 2, 2025, and paid my Candidate Dues on May 12, 2025. However, my ISC2 dashboard is still prompting me to pay the Candidate Dues again.

I have attempted to contact ISC2 through the chat support, phone support, email, and the query request form but have not received any response.

I would appreciate your assistance in resolving this issue and ensuring that my Candidate Dues are correctly processed.

Thank you.

Re: [ISC2 Member not reflected after paying Candidate Dues

akkem — Sat, 17 May 2025 20:08:42 GMT

Congratulations on passing your CISSP exam! I hope you receive a response soon.

Re: [ISC2 Member not reflected after paying Candidate Dues

Pkumar72 — Sun, 18 May 2025 00:24:10 GMT

Congrats on your CISSP!

Same I am not getting any response from them at all.

Re: [ISC2 Member not reflected after paying Candidate Dues

ChanJunJie — Wed, 21 May 2025 12:11:52 GMT

Hi Team,

Hope you are well.

Could I follow up on my queries pls?

I have paid for my Candidate Dues on 12 May 2025, please kindly let me know if there are any outstanding payments or steps to upgrade my account. Thank you for your kind assistance and I look forward to hearing from you soon.

Re: [ISC2 Member not reflected after paying Candidate Dues

mariatirado — Wed, 21 May 2025 15:18:22 GMT

@ChanJunJie - apologies for the delay! Ive sent a note over to our support team, please expect an email from them soon. Thanks!

Re: [ISC2 Member not reflected after paying Candidate Dues

dancelhernandez — Tue, 27 May 2025 17:02:34 GMT

HI,

May I also ask or your help, I passed the CC on April 28, 2025.

I am also having problems with my account its sill asking I pay my annual dues, i have emailed several times with regards to this matter but to success.

but I paid my AMF since 5.21.25

you help is deeply appreciated.

Best regards.

Re: [ISC2 Member not reflected after paying Candidate Dues

Kaity — Wed, 28 May 2025 13:33:58 GMT

Hello @dancelhernandez Congratulations on passing your exam! We apologize for the issue you've experienced with the payment processing and I can see we have a case started for you from your email last week. I've reached out to my colleague in the support team to see what we can do to escalate your case.

Thank you for your patience and congrats again!

Re: [ISC2 Member not reflected after paying Candidate Dues

Soufiane3Lk — Wed, 04 Jun 2025 19:34:42 GMT

Hello Kaity,
Same issue here, i paid the candidate dues but still appear on my dashboard as unpaid. i have a cissp certification application approved and i don't see the 135$ to pay for AMF !

I sent many queries about the issue to support team but without answers !!

ISC2 Non-Member ID: 842490
Email : Soufiane@outlook.com

Re: [ISC2 Member not reflected after paying Candidate Dues

Kaity — Thu, 05 Jun 2025 13:13:56 GMT

Hi @Soufiane3Lk - I've got your private message and sent a response 🙂