topic Re: AMF and Support Frustration!! in Welcome

AMF and Support Frustration!!

CISSP_AL — Tue, 29 Apr 2025 17:57:27 GMT

Paid my AMF fees but the portal has not updated for days since to reflect this. Asked for help via the website, no help. Emailed, no help. Called, no answer. Requested call back, no callback. Tried chatting to someone online, keep getting dropped. I'm thinking about trying divine intervention next! WTH!?

Re: AMF and Support Frustration!!

denbesten — Tue, 29 Apr 2025 19:01:35 GMT

Pretty much anything ISC2 does takes a week or two, so no need to panic just yet.

Do keep a copy of your payment receipt, though. It is your get-out-of-jail-free card.

Re: AMF and Support Frustration!!

akkem — Tue, 29 Apr 2025 19:27:43 GMT

Phone and chat support may not be very effective but you should receive an email response in a week. Have you tried emailing examadministration@isc2.org?

Re: AMF and Support Frustration!!

mariatirado — Tue, 29 Apr 2025 19:31:09 GMT

Hi - If you encounter any issues with the ISC2 Dashboard or other new features on our website, please log out of isc2.org, clear your cache and close your browser. Then, reopen your browser and log in to isc2.org. This will resolve most user-reported issues and help improve your experience.

Re: AMF and Support Frustration!!

denbesten — Tue, 29 Apr 2025 22:34:34 GMT

@mariatirado, This ought to be reported to the developers as a bug so that they can avoid forcing end users to manually work around the shortcoming and so that it does not increase support staff workload.

This is generally happens when the web developer modifies the contents of a web page without updating either the file name or the file's "last modified" timestamp, which causes the If-Modified-Since HTTP header to falsely answer "304 no changes", meaning the browser is free to use its cached copy instead of downloading a fresh one.

Re: AMF and Support Frustration!!

djuana2 — Wed, 30 Apr 2025 00:04:06 GMT

This does not work. Can you direct me to the team who can register exams?

Re: AMF and Support Frustration!!

axois — Thu, 01 May 2025 05:19:40 GMT

Having the same issue here. Reloading the cache does nothing but adds on to my frustration. I have been trying to contact the hotline/messenger and even the email but im getting 0 response/support on this.

I have made payment twice on my account with no changes to my dashboard. Im still waiting a response for a refund of my payment and the reinstatement of my ISC2 membership status.

Thanks 🙂

Re: AMF and Support Frustration!!

learningdaily — Thu, 01 May 2025 14:01:07 GMT

I want to report a similar experience, which is disappointing because I've just recently passed the CISSP, and this certainly doesn't present the best first impression.

Re: AMF and Support Frustration!!

mariatirado — Thu, 01 May 2025 14:04:08 GMT

Hello - can you please send me a DM with your information? thanks!

Re: AMF and Support Frustration!!

edwardC — Wed, 25 Jun 2025 09:08:45 GMT

had issue just now, registered on website and paid via credit card. then boom, paid but website says error. no order history whatsoever. very inconvenient.

Re: AMF and Support Frustration!!

edwardC — Wed, 25 Jun 2025 09:12:56 GMT

did you manage to get response from support? on this. its very scary transacting via isc2. all the way from Philippines i had to call Hongkong isc2 office for help.

Re: AMF and Support Frustration!!

mariatirado — Wed, 25 Jun 2025 16:10:49 GMT

Hey @edwardC - did you obtain assistance?

Re: AMF and Support Frustration!!

edwardC — Wed, 25 Jun 2025 17:36:16 GMT

Yes from Hongkong support team i called them. received mail from them that they still validate with ISC Finance team with info provided on the transactions i made, support tells me that it may take days to validate as per response. But ISC should do better of not allowing these kind of issue. Hassle, i even questioning if really ISC allowing these bugs in production. Nerve racking not on exam but payments from ISC website. 🙂

Re: AMF and Support Frustration!!

FernandoJB — Thu, 26 Jun 2025 01:34:55 GMT

Im having a similar problem, first it says there was an error after paying but transaction is pending, now if i go to checkout i cannot pass the personal info, it'stuck with the spinner, tested on diferent pcs and nothing

Re: AMF and Support Frustration!!

edwardC — Thu, 26 Jun 2025 06:11:21 GMT

Youre not alone on this. Yesterday @Dhani also had this issue just like mine.

Re: AMF and Support Frustration!!

Mcram — Tue, 02 Sep 2025 16:54:27 GMT

Hey, im having the same issue since weeks now and my due date is on 30 days.

Re: AMF and Support Frustration!!

GHoneysett_CX — Thu, 04 Sep 2025 09:59:20 GMT

Hello @Mcram
One of my team have reached out to you already so we should have your query resolved very soon. Thanks for your patience