https://community.isc2.org/t5/Industry-News/TSB-IT-meltdown/m-p/11265#M1065 <P><A href="https://www.bbc.com/news/business-44370802" target="_blank">TSB Bank has had a bit of an issue with its computers</A>.&nbsp; Some people haven't been able to make transactions.&nbsp; Sometimes it's been worse.&nbsp; One customer watched thousands of pounds in wedding savings being stolen from his internet account as he waited on hold for the bank's fraud department.&nbsp; The problem seems to have been created when a new upgrade was installed.&nbsp; (The greatest cause of computer problems is computer "solutions," right?)</P><P>&nbsp;</P><P>We have all seen situation where a new system is introduced or a new upgrade is installed, and no provision has been made for roll-back.&nbsp; It never ends well.&nbsp; One of the areas that should always be covered in your business continuity plan is dealing with fallout from some keener manager's great new idea/baby.</P><P>&nbsp;</P><P>(I could possibly make comments about an organization that has "updated" [and killed] two systems that worked with two that didn't ... but I won't ...)</P> Mon, 09 Oct 2023 08:48:32 GMT rslade 2023-10-09T08:48:32Z https://community.isc2.org/t5/Industry-News/TSB-IT-meltdown/m-p/11265#M1065 <P><A href="https://www.bbc.com/news/business-44370802" target="_blank">TSB Bank has had a bit of an issue with its computers</A>.&nbsp; Some people haven't been able to make transactions.&nbsp; Sometimes it's been worse.&nbsp; One customer watched thousands of pounds in wedding savings being stolen from his internet account as he waited on hold for the bank's fraud department.&nbsp; The problem seems to have been created when a new upgrade was installed.&nbsp; (The greatest cause of computer problems is computer "solutions," right?)</P><P>&nbsp;</P><P>We have all seen situation where a new system is introduced or a new upgrade is installed, and no provision has been made for roll-back.&nbsp; It never ends well.&nbsp; One of the areas that should always be covered in your business continuity plan is dealing with fallout from some keener manager's great new idea/baby.</P><P>&nbsp;</P><P>(I could possibly make comments about an organization that has "updated" [and killed] two systems that worked with two that didn't ... but I won't ...)</P> Mon, 09 Oct 2023 08:48:32 GMT https://community.isc2.org/t5/Industry-News/TSB-IT-meltdown/m-p/11265#M1065 rslade 2023-10-09T08:48:32Z