topic Re: Cannot access free member courses in Member Support

Cannot access free member courses

katvlad — Wed, 01 Apr 2020 15:18:50 GMT

Hello,

I cannot access the free member courses under the “Member benefits” > “Professional Development Institute (PDI)”

When I click the Free for members button, I’m redirected towards a page displaying the following message: “Error: Not authorized You are not authorized to view the page you are trying to reach. If you believe you encountered this page in error, and that you should have access to the resource you are trying to access, contact technical support.”

Regards,
Vlad

Re: Cannot access free member courses

AndreaMoore — Wed, 01 Apr 2020 19:57:03 GMT

@katvlad We apologize for the issue you are having. Please email membersupport@isc2.org with your name and Member ID and the issue you are having with accessing PDI. If you need further assistance, send me a private message here.

Thanks,

Andrea

Re: Cannot access free member courses

katvlad — Fri, 03 Apr 2020 10:22:41 GMT

Thank you, it's working now.

For others having this exact issue send an e-mail to pdi@isc2.org.

Regards,

Vlad

Re: Cannot access free member courses

yasirksa1 — Wed, 18 Jan 2023 17:02:26 GMT

Hi There,

I have been getting error: Not Authorized since more than 20 days when I try to access Immersive Courses offered free for members and sent emails to membersupport@isc2.org along with my member ID but no resolution yet. I am disappointed. Can someone help me please.

Regards,

Yasir

Re: Cannot access free member courses

Yared — Wed, 25 Jan 2023 08:14:53 GMT

@AndreaMooreI have faced the same issue while accessing the PDI course.It redirects and displays "Error: Unauthorized"

Can you please assist me?

Thank you

Yared

Re: Cannot access free member courses

AndreaMoore — Wed, 25 Jan 2023 22:08:52 GMT

@Yared I have someone looking into this for you.

Re: Cannot access free member courses

Yared — Thu, 26 Jan 2023 06:04:14 GMT

Hi Andrea,

Thank you for your response.

Looking forward to a swift fix for the stated issue.

Best regards,

Yared

Re: Cannot access free member courses

kingallison17 — Fri, 03 Feb 2023 01:19:28 GMT

I am having the same issue as well now @AndreaMoore @Yared

Re: Cannot access free member courses

louisechuasy — Thu, 20 Apr 2023 02:09:23 GMT

Please help I can not access the learning portal for my CC: cybersecurity.
April 19,2023 I still have access but today April 20,2023 I can not access

Re: Cannot access free member courses

CarlosLugoMX — Sat, 03 Aug 2024 16:53:32 GMT

Hi,

I have the same issue "You are not authorized to view the page you are trying to reach. Contact support."

I have already sent an email to membersupport@isc2.org and communicate myself via phone but I haven't had an solution to this issue.

Thanks in advance.

Re: Cannot access free member courses

JMExamTeam — Mon, 05 Aug 2024 12:27:23 GMT

Hello @CarlosLugoMX,

Thank you for reaching out to ISC2 through the Community Boards.

I see you have reached out to membersupport@isc2.org and a case has been created. A member of our Customer Experience team is working with the training team to help resolve your issue with the error you are receiving. Please allow them to work on your case and if you have any questions, please reach out to team member working your case. Thank you for your patience as they assist you.

Regards,

JMExamTeam

Re: Cannot access free member courses

nahbicris — Tue, 24 Sep 2024 01:32:18 GMT

HI, I can't access the free for members courses located here:

https://enroll.isc2.org/catalog?pagename=Professional-Development

If I click "Add To Cart", it wants me to pay. If I log into the site and try to enroll in one of the courses (e.g., the page at https://www.isc2.org/professional-development/skill-builders/cybersecurity-leadership), and click "Free for members", it redirects me to the LMS page (https://learn.isc2.org/d2l/home) but no courses appear.
Could you help me to know how access them?