topic Re: Unable to Sign Up as Candidate in Member Support

Unable to Sign Up as Candidate

neerajprakash — Thu, 19 Jan 2023 22:51:46 GMT

I've been trying to sign up as an ISC candidate from NZ, but my mobile number is not being accepted. Keeps on saying that it needs to be in a valid format.

Appreciate any help with this.

Thanks.

Re: Unable to Sign Up as Candidate

T14X42YGN — Sun, 22 Jan 2023 15:30:12 GMT

I have been having the same issue as well, located here in Singapore. Some support would be greatly appreciated, Thanks.

Re: Unable to Sign Up as Candidate

MB4 — Tue, 24 Jan 2023 13:26:53 GMT

Hi there

I am experiencing the same thing, what did you do to correct this, i have called customer service and they told me to clear my cache as i was advised to do from a lady at the London office via tel call and now nobody is answering the phone , however it appears i can not fill in the number fields from any device .

Please help.

Re: Unable to Sign Up as Candidate

AndreaMoore — Tue, 24 Jan 2023 14:47:15 GMT

I'm sorry, the form has an error in the telephone field. It should be fixed today. In the meantime, please feel free to call our team. I'm sorry for the inconvenience.

Re: Unable to Sign Up as Candidate

nedleung — Wed, 08 Jan 2025 12:30:15 GMT

I experienced the same issue today.

Re: Unable to Sign Up as Candidate

DavidGermany — Fri, 18 Jul 2025 14:50:57 GMT

same problem here in the endorsement. I am unable to add any work experience as I am unable to enter the phone number of my supervisor.

It seems like no phone number format is accepted and to make matters worse, it is a German phone number which seems to be completely impossible to enter.

Any help would be appreciated. Right now I am out of ideas as I have tried any thinkable format to enter the phone number and I am unable to save the work experience and proceed

Re: Unable to Sign Up as Candidate

Freedom06 — Sat, 26 Jul 2025 13:50:23 GMT

When endorsement, I can not add a phone number. The system finds every type invalid. How can I fix this?

Re: Unable to Sign Up as Candidate

mariatirado — Mon, 28 Jul 2025 20:25:13 GMT

Hello @Freedom06, please email examadministration@isc2.org so they can assist you with this. Thanks!

Re: Unable to Sign Up as Candidate

winkleri — Wed, 29 Oct 2025 13:11:24 GMT

I am having the same problem now. I am unable to fill in the phone number in my application. Have you figured out how to fix this issue?

Thank you in advance
Best
Erich

Re: Unable to Sign Up as Candidate

kjohnson_cx — Wed, 29 Oct 2025 14:12:53 GMT

Thank you for reaching out via the ISC2 Community

We apologize for the inconvenience you're experiencing while completing the endorsement application. A team member will contact you today to assist with resolving the issue.

Re: Unable to Sign Up as Candidate

pkw — Thu, 08 Jan 2026 20:52:47 GMT

I am having same issue, I cant add job history because of Supervisory phone field wrong validation.
@kjohnson_cx can u pls support.

Thanks

Re: Unable to Sign Up as Candidate

DJExamTeam — Thu, 15 Jan 2026 19:37:50 GMT

Thank you for contacting the ISC2 Community Board.

If you are still having issues, please email examadministration@isc2.org