topic Re: Dashboard error in Member Support

Dashboard error

TomasCasas — Mon, 12 Dec 2022 17:17:33 GMT

I recently passed CC certification.

The next step is pay AMF through "member dashboard"

but when I go to member dashboard I get the following error message:

I already sent emails to membersupport@isc2.org but I have no response.

Re: Dashboard error

AlecTrevelyan — Tue, 13 Dec 2022 16:54:01 GMT

Try calling them or use the Support Chat function on the member portal:

https://www.isc2.org/Contact-Us

BTW - I think they sometimes ask you to wait 24 hours before accounts become fully provisioned - don't know if that's the case here, but have seen that being recommended before.

Re: Dashboard error

TomasCasas — Wed, 14 Dec 2022 02:01:04 GMT

Thank you for your reply,6 days elapsed at the moment.

Re: Dashboard error

TomasCasas — Thu, 15 Dec 2022 16:18:50 GMT

I was able to solve it. Thanks to @AndreaMoore

When you pass the exam a few days later an email is sent to your inbox. In this mail you have to click on "online application" the text is in bold so I didn't realize it was a link. After that I have to wait for "Endorsement review".