topic Re: How to get my middle name added to my account? in Member Support

Wrong Name In Certification

ricardogomes — Wed, 31 Jul 2019 14:18:57 GMT

Dear,

I recently passed in CISSP Certification, however, my name is wrong in the certification, the middle name was duplicated.

I sent an e-mail for Member Support, but I don't have any return about this problem.

Has anyone else experienced this problem?

How to get my middle name added to my account?

unixgeek21 — Tue, 15 May 2018 14:27:35 GMT

Hello,

When I created an account with ISC2 website, the form only has provision for First and Last Name. When I logged in and tried to add my middle name, it won't let me. I'm concerned as my driver's license as well as my passport has my middle name on it...Will this cause an issue when my credentials are being verified in the testing center?

Please advise.

Re: How to get my middle name added to my account?

denbesten — Tue, 15 May 2018 19:55:03 GMT

The official policy is at https://www.isc2.org/Register-for-Exam. It implies that the middle name is irrelevant for name matching policies. My ID contains a middle initial, which did not bother them. If concerned, bring a copy of the policy to the venue -- and then throw it away after checking in because you will not be permitted to bring it into the testing room .

The first and last name on your ID must exactly match the first and last name that you used to register with Pearson VUE. (For example, if your driver’s license shows your name as Charles, be sure to register as Charles — not as Chuck or Charlie.) If your names don’t match, you must bring proof of a legal name change to the test center on your test day. Your document must be an original (not a photocopy or fax). The only legal documents that Pearson VUE will accept are: Marriage licenses Divorce decrees Court-sanctioned legal name change documents If you made a mistake with how you registered your name with Pearson VUE, you must contact (ISC)² to make a correction before your test date. Name changes cannot be made on your test day, including at the test center. If your names don’t match, you’ll be asked to leave. You’ll also forfeit your testing fee.

Re: How to get my middle name added to my account?

unixgeek21 — Tue, 15 May 2018 21:39:14 GMT

Thank you so much for the answer and patience....I feel better knowing that middle name doesn't matter.

Re: How to get my middle name added to my account?

amandavanceISC2 — Wed, 16 May 2018 10:55:41 GMT

@unixgeek21 Thank you for reaching out to us. We strongly suggest to update your (ISC)² and Pearson VUE profiles to match your ID 100%; this includes the middle name/initial. For any name updates, please send me a copy of your ID (redact any important information and send password protected) and I will be happy to make the updates to your accounts.

Best Regards,

Amanda Vance

avance@isc2.org

Re: How to get my middle name added to my account?

unixgeek21 — Wed, 16 May 2018 15:37:40 GMT

Thank you so much Amanda! I've sent you an e-mail as it's not appropriate to reply thru this forum.

Re: How to get my middle name added to my account?

Guru — Mon, 10 Sep 2018 18:55:30 GMT

Amanda,

I am in the same situation with my name. I have contacted Pearson Vue and they referred me to ISC2. I have tried reaching ISC2 customer support and have left a message. Is there an online form to use? I just need to move my First Name to my Middle Name, and add my First Name as I go by my middle name since I am a Junior.

Re: How to get my middle name added to my account?

amandavanceISC2 — Mon, 10 Sep 2018 19:37:22 GMT

@Guru Thank you for reaching out. To make any name updates, we do require a copy of your ID. Please feel free to email me directly at avance@isc2.org and include the ID you plan to bring with you to the testing facility. Please also feel free to redact any important information such as your DOB or licence number. Once I receive that, I will make the name updates to your (ISC)² and Pearson VUE profiles.

First:

Middle:

Last:

Best Regards,

Amanda Vance

Re: How to get my middle name added to my account?

CraginS — Tue, 11 Sep 2018 11:08:27 GMT

I have throughout my life used my middle name, not my first name, for both social and professional identity, just like Chris @Guru . My first name is for completing government forms.

When I run into a database that ignores that fact that many folks do the same (e.g. T. Boone Pickens, etc.) I fill in the FirstName field with either my middle name, or complete first and last names together, or my first initial and middle name.

Database coders and DB designers who are too clueless to understand the personal social and identification verification importance of middle names are generally also too clueless to include a data validation step to prevent spaces and periods in the field.

Years ago when having my company ID badge re-made with my middle name instead of first, the clerk asked if that was my "government name."

The government did not give me my name.

By the way, modern well-designed HR record systems, which must provide fields for fname, mname, lname, and suffix (Jr, 3rd, etc.) also include a field for "Preferred Name." This is a very good thing

Re: Wrong Name In Certification

emb021 — Wed, 31 Jul 2019 15:22:19 GMT

@ricardogomes wrote:
Dear,

I recently passed in CISSP Certification, however, my name is wrong in the certification, the middle name was duplicated.

I sent an e-mail for Member Support, but I don't have any return about this problem.

Has anyone else experienced this problem?

Not experienced this problem, but I think it may be tied to how you're setup on Pearson Vue's site.

My ISC2 profile has just my first and last name, so my cards have that, but my certificate has first-middle-last name, because that was in my Pearson Vue profile.

I think I tried a few times to fix my ISC2 profile to add my middle name, but gave up on it.

Re: Wrong Name In Certification

Kaity — Wed, 31 Jul 2019 18:40:16 GMT

Can you private message me your information? I can see if I can get this seen to sooner.

Re: How to get my middle name added to my account?

abraamg — Wed, 02 Nov 2022 13:55:22 GMT

Hi, who can I reach out to add my middle name to my account?

Re: How to get my middle name added to my account?

AndreaMoore — Wed, 09 Nov 2022 17:47:16 GMT

@abraamg please send an email to membersupport@isc2.org for name change requests.

Re: How to get my middle name added to my account?

samir_varia — Tue, 22 Nov 2022 06:43:30 GMT

Hi @AndreaMoore

Yesterday i sent mail on membersupport@isc2.org to update my middle name.

Haven't got any response. please help, I need to register for exam.

Thanks in advance

Need to correct my name

yemanek — Tue, 22 Nov 2022 10:47:35 GMT

My name is Yemane Kahsay Berhe and I passed CC but on my certificate it's written wrongly like this Yemane Kahsay Kahsay Berhe. I need to coreect my name as Yemane Kahsay Berhe.

thank you.

Yemane Kahsay

Making double my middle name

yemanek — Wed, 23 Nov 2022 11:33:11 GMT

My name is Yemane Kahsay Berhe I passed CC but my middle name makes double like this Yemane Kahsay Kahsay berhe. so I need to correct me my name as Yemane Kahsay Berhe.

Re: Wrong Name In Certification

AlMerc88 — Tue, 29 Nov 2022 16:49:18 GMT

I have the same problem. My middle name was duplicated.

Re: Wrong Name In Certification

AndreaMoore — Tue, 29 Nov 2022 21:38:21 GMT

@AlMerc88

Please send an email to membersupport@isc2.org with your member/candidate ID number and contact info and let them know that your middle name was duplicated.

I apologize for the inconvenience.

Re: Making double my middle name

AndreaMoore — Tue, 29 Nov 2022 21:41:31 GMT

Please send an email to membersupport@isc2.org with your member ID number, contact info and let them know your name is wrong.

Re: Need to correct my name

AndreaMoore — Tue, 29 Nov 2022 21:48:46 GMT

For proper assistance, please contact Member Support Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
membersupport@isc2.org
or reach out to your local office: https://www.isc2.org/Contact-Us