topic Re: Cannot add CPE points in Member Support

Cannot add CPE points

Mark_K — Tue, 06 Dec 2022 09:35:37 GMT

Keep getting an error - An error has occurred. Please contact support.

Renamed the PDF proof, changed everything, still the same error. Emailed last week but no response.

Any ideas???

Thanks

Re: Cannot add CPE points

AlecTrevelyan — Tue, 06 Dec 2022 12:28:34 GMT

What options are you selecting?

Can you show a screenshot of the error?

Re: Cannot add CPE points

Mark_K — Tue, 06 Dec 2022 13:42:38 GMT

I fill in all the boxes with the red star

Re: Cannot add CPE points

AlecTrevelyan — Tue, 06 Dec 2022 13:46:14 GMT

Try minimising the text you've put in the Presenter field - I remember there used to be issues with overly long entries.

Re: Cannot add CPE points

Mark_K — Tue, 06 Dec 2022 14:29:09 GMT

that worked thanks!

maybe they should put max characters for that box?!

Re: Cannot add CPE points

AlecTrevelyan — Tue, 06 Dec 2022 15:16:14 GMT

Glad it worked, and that's a good suggestion - I'm pretty sure that's been suggested before but obviously not implemented yet.

My strategy is to avoid the CPE portal as much as possible and only try to earn auto-submitted CPEs so I haven't been keeping up to date on its evolution.

Re: Cannot add CPE points

AndreaMoore — Tue, 06 Dec 2022 16:07:48 GMT

@Mark_K @AlecTrevelyan

I found out the "presenter field" response must be less than 100 characters. Yes, a note explaining that would help and that has been requested.