https://community.isc2.org/t5/Member-Support/Does-support-ever-return-messages/m-p/54786#M9691 <P>I am exasperated by the entire member support experience. I've been trying unsuccessfully to get my birthdate corrected in my profile for 1 week now so that I can reset my password in Peason VUE. Apparently, they use the birthday as some sort of security verification (super secure, right?).</P><P>&nbsp;</P><P>2 emails to member support, unreturned. 2 voice messages to member support, unreturned. Many, many, calls that went to voice mail,&nbsp;<EM>during stated support hours.&nbsp;</EM>After maybe the 15th call I finally got someone to answer. After blaming me for not knowing my birthdate ("well, you set up your profile wrong...", yeah I'm sure I just forgot my date of birth when I took my first exam), she told me to send scans of my driver's license to Exam Administration through unencrypted email (again... what the heck ISC2?). So that was a week ago. I just sent off my 3rd follow-up "hello is anyone there" email.</P><P>&nbsp;</P><P>This is pretty poor. And here I was going around extolling what a great organization (ISC)2 is, at least until you need help with anything.</P><P>&nbsp;</P><P>Any ideas how to escalate this up the chain so that 1) I get a response so I can actually take an exam? and 2) get someone in management to address these issues? This is pure pain to deal with.</P> Mon, 09 Oct 2023 10:21:04 GMT Purespace 2023-10-09T10:21:04Z https://community.isc2.org/t5/Member-Support/Does-support-ever-return-messages/m-p/54786#M9691 <P>I am exasperated by the entire member support experience. I've been trying unsuccessfully to get my birthdate corrected in my profile for 1 week now so that I can reset my password in Peason VUE. Apparently, they use the birthday as some sort of security verification (super secure, right?).</P><P>&nbsp;</P><P>2 emails to member support, unreturned. 2 voice messages to member support, unreturned. Many, many, calls that went to voice mail,&nbsp;<EM>during stated support hours.&nbsp;</EM>After maybe the 15th call I finally got someone to answer. After blaming me for not knowing my birthdate ("well, you set up your profile wrong...", yeah I'm sure I just forgot my date of birth when I took my first exam), she told me to send scans of my driver's license to Exam Administration through unencrypted email (again... what the heck ISC2?). So that was a week ago. I just sent off my 3rd follow-up "hello is anyone there" email.</P><P>&nbsp;</P><P>This is pretty poor. And here I was going around extolling what a great organization (ISC)2 is, at least until you need help with anything.</P><P>&nbsp;</P><P>Any ideas how to escalate this up the chain so that 1) I get a response so I can actually take an exam? and 2) get someone in management to address these issues? This is pure pain to deal with.</P> Mon, 09 Oct 2023 10:21:04 GMT https://community.isc2.org/t5/Member-Support/Does-support-ever-return-messages/m-p/54786#M9691 Purespace 2023-10-09T10:21:04Z