topic Re: Account not fully provisioned in Member Support

Account not fully provisioned

SpinfoSec — Wed, 09 Mar 2022 14:15:17 GMT

I created an account in early Feb, and provisionally passed the CISSP on 3/7. I would like to begin the endorsement application while I await my official email from ISC(2), however ever since creating my ISC(2) account in early February, I've gotten the "Your account has not been fully provisioned yet" error. I filled out a support ticket several days ago and haven't heard back. When I called Support, they weren't able to help either. Any idea how to help get this moved along? I worked so hard to pass the exam, and sitting in limbo because services aren't working properly is a bummer.

Re: Account not fully provisioned

woootiness — Thu, 15 Sep 2022 22:36:15 GMT

Were you able to sort this out? I'm also having the same problem

Re: Account not fully provisioned

tom_dfw — Mon, 19 Sep 2022 20:32:30 GMT

I'm having the same issue but it seems to work ok on my iphone. I'm not looking forward to typing in all my job responsibilities on my iphone so looking for a solution.

Re: Account not fully provisioned

AndreaMoore — Wed, 21 Sep 2022 21:16:54 GMT

AMF payment, CPE portal and phone services have been restored. We apologize for any inconvenience. Thank you for your patience.

Re: Account not fully provisioned

alexbax1 — Thu, 22 Sep 2022 13:32:31 GMT

I'm still having this issue. Tried in multiple browsers.

Re: Account not fully provisioned

alexbax2 — Thu, 22 Sep 2022 22:02:12 GMT

ah ok, its because i have 2 ISC accounts!

I created one before I tool the test, then it seems it creates a new account automatically when you pass via pearson vue?

Now I need to work out how to close my other account...

Re: Account not fully provisioned

AndreaMoore — Fri, 23 Sep 2022 13:16:40 GMT

@alexbax2

If you created two accounts, you will need to speak to our member support team for them to fix it. Please call your local office.

For proper assistance, please contact Member Support Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
membersupport@isc2.org
or reach out to your local office: https://www.isc2.org/Contact-Us

Re: Account not fully provisioned

alexbax1 — Fri, 23 Sep 2022 13:44:40 GMT

Thanks, I sent and email and they are looking into it.

Re: Account not fully provisioned

nik15 — Tue, 18 Oct 2022 02:30:12 GMT

Hi,

I am also getting this same error. I had created an account as a candidate and had taken CC self paced training and then provisionally passed the Certified in Cybersecurity exam and i got an email from ISC2 to fill an online application form for the endorsement. When i login to my account, i am getting that error "Your account has not been fully provisioned yet". I sent an email to membersupport but still no response from them. Can someone please help in this regards?

Re: Account not fully provisioned

Paul_2022 — Fri, 21 Oct 2022 23:49:33 GMT

Once I updated my profile this error went away. I was then able to continue the endorsement process.

Re: Account not fully provisioned

Leumas — Wed, 28 Dec 2022 15:53:15 GMT

I am getting the same error. Have you got around this? i

Re: Account not fully provisioned

nsiavash — Fri, 14 Apr 2023 18:23:40 GMT

Were you able to figure this out?

Re: Account not fully provisioned

nsiavash — Fri, 14 Apr 2023 18:24:43 GMT

Were you able to figure this out?

Re: Account not fully provisioned

jpowell — Mon, 08 May 2023 19:48:28 GMT

What do you mean by updated account ?

Re: Account not fully provisioned

jpowell — Mon, 08 May 2023 19:49:10 GMT

Did you ever get this sorted?

Re: Account not fully provisioned

nsiavash — Tue, 09 May 2023 14:51:29 GMT

@jpowell For me, I went into the account settings and made sure all the details were up to date. My account was missing employment and phone number. Once I updated and made sure everything was filled out, it fixed the problem for me