topic Re: Dashboard CPE Status vs CPE details - mismatch in Member Support

Dashboard CPE Status vs CPE details - mismatch

erwindus — Thu, 20 May 2021 06:24:08 GMT

I've recently noticed a discrepancy between the Member dashboard CPE status number (49) versus the details (120-73=47). Is it only incorrect for me or is this an issue in the dashboard?

Re: Dashboard CPE Status vs CPE details - mismatch

tonyshiver — Thu, 20 May 2021 11:47:47 GMT

@erwindus If you haven't already, please contact Member Services and one of our Member Support Coordinators will work with you to resolve your issue.

http://www.isc2.org/Contact-Us

Tony Shiver
Manager, Member Services

Re: Dashboard CPE Status vs CPE details - mismatch

erwindus — Tue, 25 May 2021 07:27:16 GMT

Hi Tony, I just sent an e-mail to member support.

Re: Dashboard CPE Status vs CPE details - mismatch

faiyaz — Tue, 01 Jun 2021 09:50:59 GMT

Hi
@tonyshiver
Even in my case as well, it was noticed from last two months CPE Status on Dashboard is NOT getting updated as per Transcript Report of Completed CPEs, with a difference of 8 CPEs in not been reflected in CPE Status Dashboard.
i) Dashboard CPE Status : 17 remaining of 120 Total, (120-17=103)
ii) Transcript Report of Completed CPE Totals 111 of 120 (120-111=9)

Even I have emailed to MEA Member Support Team to resolve this.

Re: Dashboard CPE Status vs CPE details - mismatch

erwindus — Tue, 01 Jun 2021 10:57:32 GMT

@tonyshiver , @faiyaz :

I reported it to member support, they contacted me for some additional details and then they solved it:

47 CPEs vs 73 from 120.

Last Friday, I added 2CPEs again. Yesterday and today, the similar mismatch is occurring again:

47 CPEs vs 75 from 120.

With Faiyaz having a similar issue (Faiyaz even sees 8 CPEs difference), it seems this is a systemic error. Raising this with member support every time I've added new CPEs is not going to be a permanent solution.

How do we get this fixed permanently?

Re: Dashboard CPE Status vs CPE details - mismatch

mtheo — Tue, 01 Jun 2021 17:28:15 GMT

@faiyaz and @erwindus
Thank you for posting about your experience with your CPE Dashboard. Due to that you previously emailed Member Support, soon you can expect a Member Support Coordinator to be contacting you via the email you sent.

Re: Dashboard CPE Status vs CPE details - mismatch

erwindus — Fri, 04 Jun 2021 05:28:40 GMT

UPDATE: although I wasn't contacted by a member support coordinator, this morning the status matches the details again. I'll keep monitoring what happens once I upload new CPEs.

Re: Dashboard CPE Status vs CPE details - mismatch

erwindus — Wed, 14 Jul 2021 08:16:19 GMT

The saga continues: done the CPE quiz for the latest Infosec magazine, passed, and today again a mismatch between status overview vs detailed view.

Seems both numbers are fed from different sources (as I would expect the status overview to have reached out to the detailed overview to collect the numbers and do the math, as the status overview always takes multiple seconds to present itself; I should know assuming is not what I should do).

I'll wait for another week to hopefully see a match again.

Re: Dashboard CPE Status vs CPE details - mismatch

mtheo — Wed, 14 Jul 2021 11:32:36 GMT

@erwindus Thank you for posting and sorry to learn of the discrepancy, or difference, in how your CPE data is displayed via the member portal. To ensure you are properly assisted, one of our Coordinators will be contacting you via email, to help diagnose and resolve the situation.

Re: Dashboard CPE Status vs CPE details - mismatch

erwindus — Fri, 16 Jul 2021 09:15:28 GMT

Did receive an e-mail in which they asked for screenshots (they are posted in this message), but upon checking the dashboard miraculously repaired itself: numbers add up again 😁

Seems to be a delay between details vs dashboard which they are investigating.

Re: Dashboard CPE Status vs CPE details - mismatch

erwindus — Thu, 30 Sep 2021 06:01:41 GMT

Must be a systemic issue as currently I'm looking at 43 remaining CPEs (incorrect) and in the details I obtained 79 from 120 CPEs (correct). With more people seeing the same behavior, can we implement a permanent fix please?

Re: Dashboard CPE Status vs CPE details - mismatch

erwindus — Mon, 01 Nov 2021 10:33:56 GMT

Today, dashboard says 41 remaining while the details tells me I obtained 84 out of 120, so 36 remaining. The details page is correct by the way.

I've repeatedly been reporting this mismatch issue as did others, I repeatedly have been told I'd be contacted, I got suggestions to clear my browser history and cookies (which doesn't help) and until today, no permanent solution or fix.

I'm now at the point I won't bother anymore and won't report this anymore, because no-one seems to care enough to do something about it.

For an organization I have to pay $125 to on an annual basis, it is a worrying (I'm being nice here, I initially meant to say appalling) behavior to disrespect its members concerns.

Re: Dashboard CPE Status vs CPE details - mismatch

ShinichiSanuki — Tue, 02 Nov 2021 06:43:40 GMT

I also encountered the same mismatch.
For the time being, I will contact Member Support.

Re: Dashboard CPE Status vs CPE details - mismatch

erwindus — Tue, 02 Nov 2021 08:41:57 GMT

UPDATE 1: Member support contacted me asking for screenshots which I provided.

Re: Dashboard CPE Status vs CPE details - mismatch

ShinichiSanuki — Fri, 05 Nov 2021 05:28:27 GMT

Member support solved my problem.

I wonder why this problem occurs.

Re: Dashboard CPE Status vs CPE details - mismatch

erwindus — Thu, 11 Nov 2021 08:23:07 GMT

UPDATE 2: mismatch is increasing. Status still 41 (incorrect) versus 86 from 120 (34 remaining, correct). Given there's another 6-10 CPEs that will be (partially automated) submitted, I hope the fix will be there soon as Member Support has been quiet since I provided them with screenshots.

And FYI: browser (Edge, Chrome and Safari) was cleared from history/cookies/etc.

Re: Dashboard CPE Status vs CPE details - mismatch

erwindus — Thu, 18 Nov 2021 07:01:51 GMT

Update 3: member support connected to me via e-mail last week informing me they are investigating. They again reached out this week they are still investigating and haven't found the reason for the sync issue. I'm being informed now, thanks, good!

Re: Dashboard CPE Status vs CPE details - mismatch

Michael_Dahlke — Mon, 22 Nov 2021 14:58:42 GMT

Thanks for keeping this thread updated. I was going to post your original question today and can now clearly see I am not the only one experiencing this issue. One question I guess I still have, beyond the annoyance of the mismatch in "Dashboard vs. CPE Portal", has anyone from ISC ever told you which count they are using for your actual credits? You're not going to get an awful surprise at the end of your 3 year renewal period, right?!

Re: Dashboard CPE Status vs CPE details - mismatch

erwindus — Tue, 23 Nov 2021 08:21:57 GMT

UPDATE 4: Last Friday I was contacted by phone if I was still experiencing the issue, as it should have been fixed earlier that day. I confirmed I was still seeing the discrepancy. She would report back it was not solved.

I can also confirm that today it is not solved, so the tech people have their work cut out for them 🙂

@Michael_Dahlke : I'm not sure which count they use for my actual credits. I have another 10 months before it becomes an issue.

Re: Dashboard CPE Status vs CPE details - mismatch

Michael_Dahlke — Tue, 23 Nov 2021 13:48:14 GMT

@erwindus Thanks again for another update. Hopefully, for all our sakes, the CPE portal is the authoritative source for CPE count.