topic Re: AMF payment problem - Please enter valid expiration date in Member Support

AMF payment problem - Please enter valid expiration date

okazdal — Thu, 20 Jan 2022 18:12:02 GMT

Hello,

I am trying to pay AMF via credit card. But I get invalid expiration date error.

How is that not a valid date?

Osman Kazdal

Re: AMF payment problem - Please enter valid expiration date

jaustin — Thu, 20 Jan 2022 18:32:59 GMT

Hello Osman,

We apologize for the inconvenience of you not being able to make a payment but look to assist in helping with your request. Please contact your Regional Member support at your earliest convenience to assist with your request using the contact information listed below.

(ISC)² EMEA: 3 More London Riverside Office #173 London, SE1 2RE United Kingdom , +44 203 960 7800 , membersupportemea@isc2.org

Sincerely,

John Austin

Manager, Global Customer Experience.

Re: AMF payment problem - Please enter valid expiration date

xero — Mon, 24 Jan 2022 05:03:45 GMT

I've also been getting the same error and it won't accept any combination of expiration dates. Still waiting on an email response from support. Sad thing is, it looks like an ongoing issue for almost two months and they still haven't resolved the issue.

Update: I used my work computer on a VPN and I was able to make the payment. The issue may be associated with the IP address and/or its region.

Re: AMF payment problem - Please enter valid expiration date

jaustin — Mon, 24 Jan 2022 13:24:43 GMT

Thank You for the update here. We will be sure to provide specifics to our support staff.

Sincerely,

John Austin

Manager, Global Customer Experience

Re: AMF payment problem - Please enter valid expiration date

Aghzal — Mon, 07 Mar 2022 15:07:19 GMT

Hello,

I am facing the same problem did the support help you solve the problem?

they asked me to make a money transfer which is not practical!

Thank you in advance for your feedback

Re: AMF payment problem - Please enter valid expiration date

jaustin — Mon, 07 Mar 2022 20:29:38 GMT

Thank you kindly for your update, and we certainly appreciate the feedback. Should you have additional questions or immediate needs, please contact your regional customer service office at +44 203 960 7800 or membersupportemea@isc2.org.

Sincerely,

John Austin

Manager, Global Customer Experience

Re: AMF payment problem - Please enter valid expiration date

okazdal — Wed, 09 Mar 2022 01:12:37 GMT

No. I had to complete payment with swift transfer.

Get Outlook for Android

Re: AMF payment problem - Please enter valid expiration date

jaustin — Wed, 09 Mar 2022 13:07:13 GMT

We apologize for any inconveniences that you have experienced while making attempts to process your AMF Payment and we look forward to servicing your future expectations and needs.

Sincerely,

John Austin

Manager, Global Customer Experience

Re: AMF payment problem - Please enter valid expiration date

bksnmz — Thu, 10 Mar 2022 17:14:02 GMT

Hello,

I'm experiencing the same problem and support's reply was changing browser or talking to my bank. Although I changed my browser, changed laptops, tried connecting over VPN the result is the same.

How this problem can be related to my bank when I select any combination of month and year the result is the same, saying "Please enter valid expiration date". ISC2 should solve this issue on the website if they want us to pay the AMF. We should be able to pay the AMF at the site without facing any problem.

Re: AMF payment problem - Please enter valid expiration date

jaustin — Thu, 10 Mar 2022 18:12:52 GMT

Hello and Thank you for your inquiry.

We are aware of the inconveniences you have experienced and we apologize for any frustrations. We are currently working to resolve the payment platform issues that exist today, and expect to have greater efficiency, allowing for a better overall experience in this area for our members in the near future.

Thank you for your patience as we work through this to provide a better experience for you. We truly appreciate your business and your membership with ICS2.

Sincerely,

John Austin,

Manager, Global Customer Experience

Re: AMF payment problem - Please enter valid expiration date

maite — Sat, 26 Mar 2022 15:10:12 GMT

I got also my cards rejected not due to expiration issues but overall without explanation. I think it is due to PSD2 European regulations. Here in Europe Payments with cards need to have an interaction with bank and second authentication factor so here in Europe CVV is not used anymore but token with a challenge provided by the bank issuign the card. ISACA has already solved this and it's EU Ok but I think that ISC2 did not adjusted to EU requirements.

Here info:

https://euipo.europa.eu/ohimportal/es/news/-/action/view/8410243

Re: AMF payment problem - Please enter valid expiration date

jaustin — Mon, 28 Mar 2022 12:43:38 GMT

Hello Maria,

Thank you for your inquiry. We are sorry to hear that you are having trouble. I have asked for a member of our Member Support Team in your area to reach out to you directly to assist you with your AMF payment and you should be hearing from us shortly.

If you should have any questions, please do not hesitate to contact us at membersupportemea@isc2.org

Sincerely,

John Austin,

Manager, Global Customer Experience

Re: AMF payment problem - Please enter valid expiration date

turhany — Wed, 15 Jun 2022 20:12:57 GMT

I am having the same issue.

AMF cannot be paid via credit card.

As soon as Credit card expiration date is selected for any valid card You get "Please enter valid expiration date" error message

Tried different valid cards, tried different browsers problem remains

This is very annoying

Re: AMF payment problem - Please enter valid expiration date

nocturneat50hz — Tue, 21 Jun 2022 21:09:55 GMT

Hello,

Hi everyone,

I had the same issue (Please enter valid expiration date) and was able to figure out how to complete the payment.

The error doesn't appear on Safari browsers only, so you need a MAC machine for that, or perhaps an Ipad or something.

On Chrome, Firefox, and Opera browsers the issue appears but not on Safari.

Probably the developers of the payment site develop and test on MAC machines 🙂

No need to get in touch with support or wait for days if you have Safari.

Good luck!

Re: AMF payment problem - Please enter valid expiration date

nocturneat50hz — Tue, 21 Jun 2022 21:15:06 GMT

Turhan if you haven't done this yet, you may see my post here : https://community.isc2.org/t5/Member-Support/AMF-payment-problem-Please-enter-valid-expiration-date/m-p/51673/highlight/true#M9441

Re: AMF payment problem - Please enter valid expiration date

jeyapandian — Sat, 17 Sep 2022 05:17:38 GMT

Hi all,

Me too cant get the payment done. IPAD trick didnt work for me.

What is the alternate ?

Thank you & Regards

RESTORED: Re: AMF payment problem - Please enter valid expiration date

AndreaMoore — Wed, 21 Sep 2022 21:15:07 GMT

AMF payment, CPE portal and phone services have been restored. We apologize for any inconvenience. Thank you for your patience.

Re: RESTORED: Re: AMF payment problem - Please enter valid expiration date

ugurtekin — Sat, 24 Sep 2022 07:20:19 GMT

No it is not. Still having this issue and its pretty annoying!

Re: AMF payment problem - Please enter valid expiration date

turhany — Sat, 24 Sep 2022 15:51:48 GMT

I had the same issue. Very frustratring indeed.

I could pay my AMF by calling EMEA office manually. ( Giving card info etc)

Most likely cause is different PCI/DSS standards between the bank and application or

application is not handling regional date time settings correctly

Re: RESTORED: Re: AMF payment problem - Please enter valid expiration date

jeyapandian — Mon, 26 Sep 2022 04:24:22 GMT

it did work for me, and managed to make payment.