topic Re: AMF SSO Issues and No Customer Support in Member Support

AMF SSO Issues and No Customer Support

nburfieldwallis — Tue, 03 Sep 2019 08:09:06 GMT

I seem to have encountered a common issue in that I'm unable to pay my first AMF and actually become a member due to the SSO errors on the payment system. Which in itself isn't a problem if there was any technical or customer support to assist with this issue.

I raised a request on the 12th August and had a reply from Meaghan Daniels on the 15th asking for more information, since then I have not had any reply whatsoever from anyone. I've even contacted Kaity Eagle and Amanda Vance but I'm still getting no response.

Can anyone offer a resolution or a way to get a response from ISC2 because I'm out of options now, I want to give them my money but I can't....

Re: AMF SSO Issues and No Customer Support

andreasscholz — Tue, 03 Sep 2019 08:53:32 GMT

Hello,

same with me.

Same problem and no responses to solve the problem.

My last mail to different receipients from ISC2 is from 27th of August.....

Every kind of help would be appriciated.

Kind regards

Andreas

Re: AMF SSO Issues and No Customer Support

Kaity — Tue, 03 Sep 2019 13:22:51 GMT

Good morning! I can't find a message from you - did you send one here or did you email me directly?

Re: AMF SSO Issues and No Customer Support

nburfieldwallis — Tue, 03 Sep 2019 13:28:11 GMT

Hi Kaity, I emailed you directly after reading some previous comments on some other threads posted in the community. Is this something you can look in to for me please?

Re: AMF SSO Issues and No Customer Support

Kaity — Tue, 03 Sep 2019 13:46:23 GMT

I can't find any email from you. I'm sorry! I've looked up your information from your Community profile, though, and I have put in a ticket to our support team for assistance. Will update you.

Re: AMF SSO Issues and No Customer Support

Kaity — Tue, 03 Sep 2019 13:48:44 GMT

@andreasscholz I have a ticket in for your account as well. Will update as I have info...

Re: AMF SSO Issues and No Customer Support

nburfieldwallis — Tue, 03 Sep 2019 13:51:33 GMT

How strange, I had CC'd you in to the email chain with Meaghan. If it helps the original reference given in the subject line was "Contact Us Submission - AMF Payments [ ref:_00D41eoKs._5001KsjlvY:ref ]". I did originally have a response and I sent back some more information then heard nothing back so I imagine there is a ticket already open somewhere.

Re: AMF SSO Issues and No Customer Support

Kaity — Tue, 03 Sep 2019 18:49:18 GMT

You both should be all set now! Thanks!

Re: AMF SSO Issues and No Customer Support

andreasscholz — Tue, 03 Sep 2019 21:31:52 GMT

Hi Kaity,

thanks a lot. The payment was successful.

Kind regards

Andreas

Re: AMF SSO Issues and No Customer Support

ofhm — Mon, 14 Mar 2022 19:42:46 GMT

I'm seeing that this is a very common issue. I need to pay so I can retrieve the score and submit it to my school so the class is not marked as not passed and I need help. I submitted an email to the member support email contact but have not gotten a response. Can you help me?

Re: AMF SSO Issues and No Customer Support

jaustin — Mon, 14 Mar 2022 21:03:17 GMT

Hello Mr. Martinez,

Congratulations on your provision exam passing that you received on Friday, March 11th. ISC2 has sent out a welcome email to your attention as well. Follow-up information is usually sent over the course of the next few business days to advise of the process and next steps. If you should need immediate assistance, please contact member support directly at 1-866-331-4772.

We look forward to servicing your needs as well as you being a part of the ISC2 family.

Sincerely,

John Austin

Manager, Global Customer Experience

Re: AMF SSO Issues and No Customer Support

ofhm — Thu, 17 Mar 2022 19:01:06 GMT

Hello John!

Nobody replies to that phone number and I need to be able to pay for the membership so I can obtain my score for the exam and submit it to my school. I still receive the SSO error message on my account and I cannot pay. I tried sending emails to member support but no reply so far either.

Can someone on your team offer some help?

Re: AMF SSO Issues and No Customer Support

jaustin — Thu, 17 Mar 2022 19:37:41 GMT

Hello Mr. Martinez,

We are sorry to hear that you are having difficulty connecting with us. I will have one of the Advisors reach out to your directly today to assist. They should be contacting you shortly.

Sincerely,

John Austin,

Manager, Global Customer Experience