topic Re: CPE Member dashboard in Member Support

CPE Member dashboard

ashish2_sapra2 — Wed, 05 Jan 2022 20:12:27 GMT

I am a member with multiple ISC2 certifications, including , CISSP, CCSP, CASP and CSSLP, membership #94222.

Every time i am uploading a CPE it goes and updates and shows correctly in CPE portal, however, the Member dashboard never refreshes.

I have waited and refreshed more than several hours and the same results.

Also, this is not the first time this has happened and has been a recurring theme.

In past as well, I had to post to the Member support and call in to get this rectified.

Request to look into this and rectify at the soonest.

Much Appreciated.

Ashish

Re: CPE Member dashboard

AndreaMoore — Wed, 05 Jan 2022 21:39:28 GMT

I'm sorry about the CPE portal/member dashboard issue you are having, your request has been submitted to Member Support. They will reach out to you. If you need additional support you can reach out to Member Support at: https://www.isc2.org/Contact-Us.

Re: CPE Member dashboard

ashish2_sapra2 — Sun, 09 Jan 2022 21:53:28 GMT

Hello Andrea,

So once you replied , I was able to see the Member dashboard update with the latest count of CPEs.

I posted a CPE today and again same behaviour, it adds up and shows in CPE portal, but does not not refresh the member dashboard.

This has been a nagging issue with me since last year and still continues.

Everytime, i post CPEs , i have to submit a support request to get the member dashboard refreshed.

This needs to be looked into and permanently resolved.

Thanks

Ashish

Re: CPE Member dashboard

ashish2_sapra2 — Mon, 10 Jan 2022 18:57:56 GMT

Any updates?

Re: CPE Member dashboard

AndreaMoore — Mon, 10 Jan 2022 19:36:23 GMT

@ashish2_sapra2

I understand that is frustrating. I apologize for the inconvenience.

Someone in our member support team will be better able to assist you on updating your CPE credits. Be sure to include your member ID # and contact information.

Please contact Member Support Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
membersupport@isc2.org
or reach out to your local office: https://www.isc2.org/Contact-Us

Re: CPE Member dashboard

ashish2_sapra2 — Mon, 10 Jan 2022 23:04:30 GMT

I reached out to Support last week and today again, all I get back is that they have sent it to the Tech Support.