topic Re: Unable to pay maintenance fee in Member Support

Unable to pay maintenance fee

bekirbaran36 — Tue, 21 Dec 2021 10:59:46 GMT

Hi,

I’ve been trying to pay for my annual maintenance fee, but I receive not valid expiration date error despite the fact that I enter a valid expiration date.

Re: Unable to pay maintenance fee

everettlubowit — Tue, 28 Dec 2021 16:23:47 GMT

no answer???

jigsaw puzzle

Re: Unable to pay maintenance fee

aserhatdemir — Thu, 30 Dec 2021 21:23:52 GMT

Hello,
i have the same issue (PLEASE ENTER VALID EXPIRATION DATE) for the last 3 weeks, and cannot pay the annual maintenance fee. i have sent an email to support but no response yet.

@bekirbaran36 is this issue resolved on your end?

Thanks.

Re: Unable to pay maintenance fee

aserhatdemir — Sun, 02 Jan 2022 20:36:33 GMT

for those who face the same issue:
I was able to pay using Safari browser on mac.

it was failing in below scenarios:
failed scenario1: mac + chrome/firefox
failed scenario2: android + chrome

Re: Unable to pay maintenance fee

AndreaMoore — Mon, 03 Jan 2022 21:04:23 GMT

Thank you for this feedback on the browsers. I will pass this along. If anyone continues to have issues paying online, please contact Member Support at https://www.isc2.org/contact-us

Re: Unable to pay maintenance fee

ybeltrikov — Tue, 04 Jan 2022 15:07:37 GMT

I am unable to pay first AMF for the last couple of weeks. I am logged in with Okta but the profile dashboard appears empty.

Tried calling Members support number in London but no answer

Re: Unable to pay maintenance fee

mtheo — Wed, 05 Jan 2022 14:10:44 GMT

@ybeltrikov Thank you for posting about the issue you are experiencing when attempting to pay your AMF. We are sorry to learn this is a long standing issue for you. Within your account, we can see that you are currently being assisted by our EMEA office, who is working with our IT Department to diagnose and resolve this issue. Please maintain communication with membersupportemea@isc2.org, sharing any updates you may have until this issue is fully resolved.