topic AMF fee not applying? in Member Support

AMF fee not applying?

JamesReynolds — Fri, 29 Oct 2021 21:10:05 GMT

I recently passed the CISSP exam, created my endorsement application for CISSP, was granted associated level membership.

I contacted support to find out what was wrong and was asked to pay my first AMF and then my status will update, which I did. I then received a receipt for the $50 payment, still no update to my status.

I then went back to support and was asked to pay another AMF for $50 and then there should be one for $25 which would make up the full $125. Upon trying to pay the second time I get an error saying that I had paid and the dashboard should update in a few minutes. Its been 4 days....

I then go back to support again explaining this, they go to IT and their manager and come back asking me to clear my cache, try a different browser. Unfortunately, no luck there either.

Anybody else got some ideas?

Re: AMF fee not applying?

AndreaMoore — Tue, 02 Nov 2021 14:07:44 GMT

@JamesReynolds

I apologize for the inconvenience. We are aware that members are having issues making online payments. The team is trying to resolve it. I'll post here when I hear that it is fixed.

Re: AMF fee not applying?

JamesReynolds — Tue, 02 Nov 2021 15:28:48 GMT

Hi Andrea,

I was advised to call the support number to pay the remaining fee, which I did. Much and all as I dislike giving my card number over the phone. I received the receipt again, and got the confirmation email about my "welcome package".

All of this is well and good, but I am still showing as an associate in the member dashboard. Is this all linked?

Re: AMF fee not applying?

AndreaMoore — Tue, 02 Nov 2021 16:49:48 GMT

I'm sorry. I'm not sure if the two issues are related. I'll forward this internally for you.

Re: AMF fee not applying?

JamesReynolds — Wed, 03 Nov 2021 12:46:29 GMT

Thank you Andrea.

I know this really isn't the main use of the forum but it's the only way I can get an answer.