topic Re: Having Issues Paying My Maintenance Fee in Member Support

Having Issues Paying My Maintenance Fee

CISSP593811 — Mon, 09 Oct 2023 09:53:28 GMT

I'm having problems paying my maintenance fee as I'm getting the Salesforce single sign-on error.

I've called and left multiple messages and even opened a trouble ticket.

How do I get their attention to resolve this issue?

Maybe someone responsible will see this message and resolve my issue?

Anyone else having problems?????

Re: Having Issues Paying My Maintenance Fee

dave254 — Mon, 17 May 2021 22:23:35 GMT

Me too.

Re: Having Issues Paying My Maintenance Fee

sunnyajmera — Tue, 18 May 2021 03:21:21 GMT

i had same issue, i see my transaction as approved but i wasn't redirect to any page. also, if i refresh the page, it's asking for the payment again.

Re: Having Issues Paying My Maintenance Fee

jmzamarripa1 — Tue, 18 May 2021 19:40:24 GMT

I am having the same issues.

I keep getting the below error when I click on Pay with My Card from the Member Profile – Maintenance Fee – Checkout – Pay with Card option.

ERROR: Salesforce Single-Sign-On Error We can’t log you in because of an issue with single sign-on. Contact your Salesforce admin for help.

I have already sent e-mails to:
membersupport@isc2.org, and
communications@isc2.org.

Received e-mail back that stated, "Thank you for contacting (ISC)² Member and Candidate Services. Your inquiry is important to us. It has been logged and routed to a member of the (ISC)² team to assist you within two business days.

Your (ISC)² Member Services Team"

Re: Having Issues Paying My Maintenance Fee

AndreaMoore — Fri, 21 May 2021 00:48:17 GMT

@jmzamarripa1 @CISSP593811 @sunnyajmera @dave254

If you have not done so already, please contact Member Support Monday – Friday, 8:00 a.m. – 5:00 p.m. ET
+1-866-331-ISC2(4722)
+1-727-785-0189
membersupport@isc2.org
or reach out to your local office: https://www.isc2.org/Contact-Us

Re: Having Issues Paying My Maintenance Fee

wreyor — Fri, 21 May 2021 11:59:50 GMT

I'm also having issues

Re: Having Issues Paying My Maintenance Fee

AndreaMoore — Fri, 21 May 2021 12:25:26 GMT

@wreyor Please contact member support and give them your member number so that they can fix your account.

Re: Having Issues Paying My Maintenance Fee

wreyor — Fri, 21 May 2021 12:38:50 GMT

Thank you - I've submitted a request to member support earlier this morning with my member number.

best,

Bill

Re: Having Issues Paying My Maintenance Fee

Atika — Tue, 01 Jun 2021 11:09:49 GMT

also have issue,

I sent email to EMEA and also Called them but no response. Today is last day to pay maintence fee.

Re: Having Issues Paying My Maintenance Fee

mtheo — Tue, 01 Jun 2021 17:42:53 GMT

@Atika
Thank you for posting about your experience with the paying your annual maintenance fee. From your account, we can see that earlier on June 1st, a message was sent to the email address on your account, to provide you with an update on this matter. If you are continuing to experience the same obstacle when paying your annual maintenance fee, please contact Member Support again, membersupportemea@isc2.org or via phone +44 (0)203-960-7800, United Kingdom
Monday – Friday, 9:00 a.m. – 5:00 p.m. GMT.

Re: Having Issues Paying My Maintenance Fee

turhany — Tue, 15 Jun 2021 17:14:36 GMT

Why are we having SalesForce SSO signing errors when trying to pay our AMF's?

Your Support team is slow to respond our tickets

There is possibililty that our membership will be suspended due to none payment

Re: Having Issues Paying My Maintenance Fee

jolina — Wed, 15 Sep 2021 17:46:17 GMT

I'm also having this issue, can you please help, I did send an email and am still hoping for a response, but the clock is ticking on the number of days I have left to pay.

Thanks in advance!

Re: Having Issues Paying My Maintenance Fee

mtheo — Thu, 16 Sep 2021 13:37:02 GMT

@jolina Thank you for posting and sorry to learn about the issue you are experiencing with attempting to pay your AMF. From your account, I see that you are currently being assisted by a representative from our EMEA office, who partnered with someone from out IT Team to research and resolve the issue. Soon you can expect to receive a status update, from our EMEA office, on this matter.

Re: Having Issues Paying My Maintenance Fee

PHaliaetus — Mon, 18 Oct 2021 18:35:33 GMT

If so many of us are experiencing the same issue, why don't you guys get a system fix?
It is almost unbeliable that it this is happing to ISC2.

Re: Having Issues Paying My Maintenance Fee

zyu — Wed, 08 Dec 2021 14:16:16 GMT

Hi @PHaliaetus

I got same problem with standard instructions to clear cache and use credit cards issued by another bank?

Is your problem fixed?