topic Unable to add CPEs - Domain in Member Support

Unable to add CPEs - Domain

bgsc — Tue, 03 Aug 2021 01:07:20 GMT

Hello,

I'm unable to add new CPEs through the portal. I can select a date and category. However, I am unable to select a domain or progress past the third step. I'm presented with the following "CPEs cannot be added outside of the certification term" when I try to add CPEs between 2019 and 2021. I've tried different selections of categories and dates and receive the same error. Further, the "Back" and "Save Draft" buttons fail to work.

My certification is close to expiring and I need to add my CPEs. I've reached out membersupport@isc2.org and have not received a response.

Please advise.

Active Member Status

Step 1 - Date Selection

Step 2 - Category Selection

Step 3 - Domain Selection (FAILED)

Re: Unable to add CPEs - Domain

mtheo — Tue, 03 Aug 2021 19:43:48 GMT

@bgsc Thank you for posting and I do apologize for the difficulty you are experiencing with entering your CPE data. Also I apologize for the delay, or slow communication, you were receiving. Thank you for sharing your screenshots, I tasked someone from my team to contact you to continue with assisting you, and they will share your screenshots with our IT Team to diagnose the issue. I also tasked someone on my team to email you today, 8/03, to ensure you are aware that we are continuing to assist you and will do so until the matter is fully resolved/fixed.

Re: Unable to add CPEs - Domain

vinaybus1 — Tue, 13 Sep 2022 18:08:57 GMT

I am facing the same issue. Did you find any resolution from the support? Thanks in advance.

Re: Unable to add CPEs - Domain

mdittamo — Tue, 13 Sep 2022 18:09:43 GMT

I'm seeing the same thing. I submitted a separate ticket, but is there any resolution? I'm unable to add CPEs.

Re: Unable to add CPEs - Domain

FalseAlarm — Tue, 13 Sep 2022 18:24:31 GMT

I am unable to add CPEs with the same error message.

Re: Unable to add CPEs - Domain

JoeFresch — Tue, 13 Sep 2022 18:44:49 GMT

I am also unable to add CPEs. Called and left email for support. Shows active membership on ISC2.org but expired on Credly due to CPEs. I have a backlog to enter... stuck now. Need help.

Re: Unable to add CPEs - Domain

mikelauth — Tue, 13 Sep 2022 20:12:38 GMT

I have the same issue. I contacted member support. Even tried different browsers from different OS

Re: Unable to add CPEs - Domain

Solrac029 — Tue, 13 Sep 2022 21:12:16 GMT

I am having the same issue as @bgsc . I am trying to upload my training certificates to close out my CPEs and am getting the following error message "CPEs cannot be added outside of certification term"

I am still within the current certification term, see figure below.

Can someone help resolve this to avoid going past my current cycle?

Thank you in advance!

Re: Unable to add CPEs - Domain

ogaga — Wed, 14 Sep 2022 07:22:31 GMT

Same problem for me, trying to register CPEs. What is the way forward to resolving this issue?

Re: Unable to add CPEs - Domain

darhall108 — Wed, 14 Sep 2022 01:28:16 GMT

Same problem here. Good to know I'm not the only one, at least.

Re: Unable to add CPEs - Domain

TomPowerCISSP — Wed, 14 Sep 2022 02:15:45 GMT

I have the same issue.

Re: Unable to add CPEs - Domain

DavidMDAndrea — Wed, 14 Sep 2022 05:03:55 GMT

Hello ISC2 Support Team,

Having the same issue of "CPEs cannot be added outside of the certification term" along with my fellow security colleagues.

Hoping this gets resolved as soon as possible, as I only have 17 days left to submit my remaining credits.

Re: Unable to add CPEs - Domain

Shiro — Wed, 14 Sep 2022 09:43:28 GMT

Facing the same issue.

Re: Unable to add CPEs - Domain

shruthipatil510 — Wed, 14 Sep 2022 10:09:59 GMT

facing same issue... I see the issue reported since a year, has anyone got a solution for this

Re: Unable to add CPEs - Domain

chet_cissp — Wed, 14 Sep 2022 12:34:03 GMT

Same error here. Looks like a lot of us are in the same boat - must be a system wide issue.

Re: Unable to add CPEs - Domain

lcherryholmes — Wed, 14 Sep 2022 12:42:21 GMT

I have the same problem. I did a bit more digging I used the Member Verification link and put in my last name and ID number. It said my CISSP had expired so many years ago now. This made me think someone had caused my good standing "Dues paid and CPE credits in line with the requirements, to be revoked. I am not going to EVER re-take the CISSP exam. I am sure no one would want to.

It is AWESOME to see everyone here having the same problem. This means it's a major problem and not just me.

Good luck everyone!

Re: Unable to add CPEs - Domain

hgiljr — Wed, 14 Sep 2022 13:08:01 GMT

Same here, having the exact issue. Looks like issue has been pending since 2021.

Re: Unable to add CPEs - Domain

rjohnson1230 — Wed, 14 Sep 2022 13:22:31 GMT

I'm having the same issue as well

Re: Unable to add CPEs - Domain

scott_swalling — Wed, 14 Sep 2022 16:14:08 GMT

I am also experiecing the same issue and was wanting to check existing CPEs have been entered to the lists. But I am unable to access the CPE lists either. Clearly a big issue with the service at present.

Also sent and email.

Re: Unable to add CPEs - Domain

scott_swalling — Wed, 14 Sep 2022 16:15:32 GMT

Hi, it seems to be a wider issues as many can add or access their CPE details.