topic Re: AMF SSO Issues in Member Support

AMF SSO Issues

Michael_G — Mon, 09 Oct 2023 09:48:53 GMT

Support,

It looks like this has been an issue for quite awhile. My AMF is due by end of the month and I can not make a payment. Every time I try Pay by Card I get a SSO error "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help." I have tried different computers and different browsers with the same result. I have tried calling member support but can not get through to anyone. After sitting on hold for awhile, I get dropped in a voicemail box for member validation. I did leave a message and received no response. I also sent a message in via the website for member services. This is very frustrating.

Re: AMF SSO Issues

tonyshiver — Wed, 24 Feb 2021 20:34:36 GMT

@Michael_G I am sorry to hear that you are experiencing issues paying your AMF. One of our Member Support Coordinators will contact you today to help resolve your issue.

Tony Shiver

Manager, Member Services

Re: AMF SSO Issues

keithF — Mon, 05 Apr 2021 18:52:55 GMT

Can you post or advise what the SSO issue and how to solve this ... apparently this is not a single instance issue ... and I would like to pay my annual dues... but apparently the online system is not allowing it.

thanks

keith

Re: AMF SSO Issues

mtheo — Mon, 05 Apr 2021 19:07:55 GMT

Thank you for posting about the issue you are experiencing with SSO. To be sure you receive proper support to resolve this issue and to pay your AMF, please contact Member Support via email membersupport@isc2.org or via phone +1-866-331-ISC2(4722), Monday – Friday, 8:00 a.m. – 5:00 p.m. ET.

Re: AMF SSO Issues

PiotrBu — Fri, 23 Apr 2021 20:42:59 GMT

Dear Support team,

My AMF is due by end of the month and I can not make a payment. Every time I try Pay by Card I get a SSO error "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help." I have tried different computers and different browsers with the same result. I have sent two emails to the (ISC)² support team ((ISC)² EMEA and (ISC)² North America and Latin America) already without any response. I have tried calling member support but can not get through to anyone. After sitting on hold for awhile, I get dropped in a voicemail box for member validation. This is very frustrating. Can anyone help me solve my problem? My (ISC)² Member ID is 593477

Re: AMF SSO Issues

turhany — Tue, 15 Jun 2021 09:45:47 GMT

I would like to pay AMF and having SSO login issue with salesforce web site

I have sent email to customer support in isc2 and still waiting a reply

Re: AMF SSO Issues

mtheo — Tue, 15 Jun 2021 13:02:08 GMT

Thank you for posting your query about your SSO login issue. In order to best serve you with the particular details of your account/membership, please directly contact Member Support via email membersupportemea@isc2.org or phone +44 (0)203-960-7800 (United Kingdom), Monday – Friday, 8:00 a.m. – 5:00 p.m. ET.

Re: AMF SSO Issues

turhany — Tue, 15 Jun 2021 13:09:07 GMT

I have already sent an email to membersupportemea@isc2.org regarding to the SSO issue I am having.

I have not had a reply yet