topic Re: No communication 6 weeks after passing the exam. in Member Support

No communication 6 weeks after passing the exam.

mynk29 — Fri, 23 Apr 2021 09:53:01 GMT

It has been 6 weeks after I have passed the exam on 12/3/2021 and so far I have not received any communication from anyone other than a templated response that sometime it takes more time for for Pearson to transmit the exam results.

What is really frustrating is that a person who wrote the exam same day as mine on the same centre got the endorsement email 2 days later. The reminder emails are unanswered and phone goes to voicemail.

If someone from ISC2 monitor this thread then please provide an update.

Thank you,

Mayank Sharma

Re: No communication 6 weeks after passing the exam.

PSSIC — Fri, 23 Apr 2021 15:56:25 GMT

ISC2 can't even live by their own code of ethics. Always lies to exam takers after the exam 2-5 business days response. After I passed my CAP exam last year, It took me almost three months before ISC2 sent me an email.

Re: No communication 6 weeks after passing the exam.

Kaity — Fri, 23 Apr 2021 15:40:01 GMT

Hello @mynk29 - we're sending an email today with an update about the timeline. Please check your email for something from us. Official results are beginning to be sent out today (April 23) to online proctored candidates.

We apologize for any frustration this unforeseen delay has caused.

Re: No communication 6 weeks after passing the exam.

mynk29 — Sat, 24 Apr 2021 01:12:07 GMT

Hello Kaity,

Thanks for the reply. I didnt get any email from ISC2 today. By the way I wrote the exam at a Pearson Center.

When I go to Pearson Vue website and request a receipt I get the email right away so I do not expect that this is an issue with email or communication.

Re: No communication 6 weeks after passing the exam.

mynk29 — Sat, 24 Apr 2021 01:10:06 GMT

Couldn't agree more!

One would expect that if you is charging 1000 AUD to conduct an exam- you should maintain sufficient infrastructure to deliver the result in timely manner. Today is 45th day since without any communication from anyone.

Re: No communication 6 weeks after passing the exam.

Kaity — Sat, 24 Apr 2021 13:59:50 GMT

Hello @mynk29

The update I posted was only referring to online proctored exam candidates. I will contact Member Support to look into the issue impacting your results.

Re: No communication 6 weeks after passing the exam.

PSSIC — Tue, 27 Apr 2021 16:42:02 GMT

Hi Kathy,

I am still waiting for an official email from ISC2

Re: No communication 6 weeks after passing the exam.

PSSIC — Mon, 03 May 2021 16:57:04 GMT

Has anyone who sat for CISSP Online protocol received an official result email from ISC2 yet?

Re: No communication 6 weeks after passing the exam.

cwalshsml — Mon, 03 May 2021 18:39:53 GMT

Great question, but i heard some have. Im going on 10 weeks....

I just called support, that was wonderful. Got nowhere, asked for escalation, and was then told....

i would more than likely not get a call back today, because it was 2PM. And that it usually takes 3 days (72hrs) for a response. You really can't make this stuff up!

../cjw

Re: No communication 6 weeks after passing the exam.

AndreaMoore — Tue, 04 May 2021 13:18:47 GMT

@cwalshsml

I have private messaged you. Please check your private messages.