topic Provisionally passed 2/27 - called ISC2 for support, was hung up on because she "could not" hear me in Member Support

Provisionally passed 2/27 - called ISC2 for support, was hung up on because she "could not" hear me

Pureblood — Tue, 13 Apr 2021 18:22:24 GMT

ISC2 is seriously lacking customer support. Provisionally passed the exam on 2/27 online at home (What a mistake...)

It's becoming the 6th and 7th week with no info. I called ISC2 for an update and hung up immediately. For as much as we pay to take the exam, and the fees to maintain the exam you would think you would treat your customers better.

Re: Provisionally passed 2/27 - called ISC2 for support, was hung up on because she "could not&

mrameshkumar25 — Thu, 22 Apr 2021 20:57:19 GMT

26th Feb Provisionally passed - and still waiting. 8 weeks up ... no response yet

When I called them last week, they actually talked nice. The only thing was they had no idea when this process is going to complete. That troubles me a lot.

Re: Provisionally passed 2/27 - called ISC2 for support, was hung up on because she "could not&

AndreaMoore — Tue, 04 May 2021 19:39:42 GMT

Hello @mrameshkumar25 and @Pureblood,

We began providing status updates for candidates who took the online proctored pilot test exams April 23. We are continuing to notify candidates individually with official results. If you are still waiting for an update regarding your exam results, please send an email with your candidate ID to memberservices3@isc2.org.

Re: Provisionally passed 2/27 - called ISC2 for support, was hung up on because she "could not&

mrameshkumar25 — Tue, 04 May 2021 20:58:52 GMT

Thanks Andrea. i just emailed member services. Hope to hear from them soon.

9 weeks and counting 😞