topic Re: CISSP Official Result Not Received in Member Support

CISSP Official Result Not Received

rockclimber — Fri, 05 Mar 2021 16:58:01 GMT

Hello,

I passed the CISSP exam over a week ago and have yet to receive the official email from ISC2 stating I can continue the endorsement process. I did receive the unofficial pass result from Pearson Vue. Every time I call customer support, I get the support voicemail.

Can a ISC2 member service rep assist me?

Thanks!

Re: CISSP Official Result Not Received

tonyshiver — Fri, 05 Mar 2021 20:04:40 GMT

@rockclimber Our team is trying to respond to everyone in a timely and fair manner. If you haven’t been contacted already please let me know.

Tony Shiver

Manager, Member Services

Re: CISSP Official Result Not Received

rockclimber — Fri, 05 Mar 2021 20:53:26 GMT

Hi Tony - I was finally able to get through to member services on the phone (team member was super nice, forgot her name unfortunately). Was told that it could be 6-8 weeks for the results to come in, which is way different than the unofficial pass email of 2-5 business days. Also really discouraging with all the time spent studying that we have to wait that long for an answer.

Re: CISSP Official Result Not Received

gizmare — Sat, 06 Mar 2021 00:34:47 GMT

I am experiencing the same problem.

Re: CISSP Official Result Not Received

val2rhyme — Sun, 07 Mar 2021 21:46:52 GMT

I am in the same boat too. I passed on 02/27/2021 and I'm yet to get an email from ISC2

Re: CISSP Official Result Not Received

tonyshiver — Mon, 08 Mar 2021 16:04:32 GMT

Receiving Your Results
(ISC)² conducts a thorough statistical and psychometric analysis of the score data to establish the pass/fail score before releasing scores. We need a minimum number of test takers before this analysis can be completed.

Depending on the volume of test takers for a given test, there may be times when scores are delayed for approximately six to eight weeks to complete this critical process.

We appreciate your patience during this process. Once it's complete, you'll hear from us.

Thanks,
Tony Shiver

Manager, Member Services

Re: CISSP Official Result Not Received

mrameshkumar25 — Mon, 08 Mar 2021 21:44:56 GMT

am in a similar situation. Provisionally passed on 2/26, yet to get any communication from ISC2.

Re: CISSP Official Result Not Received

rockclimber — Mon, 08 Mar 2021 23:59:14 GMT

Sounds good, thanks for the response!

Re: CISSP Official Result Not Received

Ahmedj107 — Sat, 13 Mar 2021 23:46:06 GMT

Passed my exam on 2/27 and still waiting for official email 😞

Re: CISSP Official Result Not Received

mtheo — Mon, 15 Mar 2021 13:19:32 GMT

Typically it does take just a few days for (ISC)2 to receive exam results from Pearson Vue. However, there are times when it takes longer. Please refer to https://www.isc2.org/Exams/After-Your-Exam for more information:

Receiving Your Results
(ISC)² conducts a thorough statistical and psychometric analysis of the score data to establish the pass/fail score before releasing scores. We need a minimum number of test takers before this analysis can be completed.

Depending on the volume of test takers for a given test, there may be times when scores are delayed for approximately six to eight weeks to complete this critical process.

We appreciate your patience during this process. Once it's complete, you'll hear from us.

Thanks,
Michael Thomas
Supervisor, Member Services

Re: CISSP Official Result Not Received

Sec_expert — Tue, 23 Mar 2021 03:22:40 GMT

I took the CISSP exam on 28th Feb almost 4 weeks now, but still haven't received the official result at my email, all I got was that I passed provisionally, how long it takes to update the result as it mentions 2-5 business days, I have sent email too but didnt got any constructive response. CAN SOMEONE HELP HERE?

Re: CISSP Official Result Not Received

mtheo — Tue, 23 Mar 2021 15:54:08 GMT

Re: CISSP Official Result Not Received

AndreaMoore — Wed, 24 Mar 2021 21:37:05 GMT

Closing comments on this as the posts and responses are all similar.