topic Waiting for ISC2 golden email after exam pass in Member Support

Has been a full week since Provisionally passed, nothing from ISC2

amaf75 — Fri, 05 Mar 2021 17:41:14 GMT

Hello,

I have prov passed last Friday 2/26, The letter stated it may take 2-5 days, I have also emailed member services a few times. They have been completely silent. What is going on? The lack of communication is baffling.

It seems like the CISSP_OP may have overwhelmed ISC2, which is understandable, but any communication would be great.

Re: Has been a full week since Provisionally passed, nothing from ISC2

tonyshiver — Fri, 05 Mar 2021 20:05:01 GMT

@amaf75 Our team is trying to respond to everyone in a timely and fair manner. If you haven’t been contacted already please let me know.

Tony Shiver

Manager, Member Services

Waiting for ISC2 golden email after exam pass

oladoyin — Sat, 06 Mar 2021 01:33:31 GMT

Hello everyone,

I recently passed the CISSP exam and still waiting for the golden email from ISC2 after " 2 business days and 5 business days."

I am still waiting for the official email from ISC2, how can I go about this?

Re: Waiting for ISC2 golden email after exam pass

alimushala — Sat, 06 Mar 2021 09:00:07 GMT

I am also waiting for the same

Re: Has been a full week since Provisionally passed, nothing from ISC2

val2rhyme — Sun, 07 Mar 2021 00:24:10 GMT

I am in the same boat too. Please help.. I passed on 02/27/2021

Re: Has been a full week since Provisionally passed, nothing from ISC2

amaf75 — Mon, 08 Mar 2021 15:34:18 GMT

@tonyshiver HI Tony,

Thanks for you response, I received a very generic email statement from member services. But when I called today they stated that with the CISSP_OP exam , they are having issues from Pearsonvue, but when I called Pearsonvue they said the results were sent. There is an entire thread of people who have not received the official "passed " email from ISC2 for the CISSP_OP exam. It was assumed the OP exam would be treated like every other exam. Can you please respond with the real reason why we have not received our official emails? It is very stressful, having studied for months and paid the fee to be left in the dark.

Re: Has been a full week since Provisionally passed, nothing from ISC2

tonyshiver — Mon, 08 Mar 2021 16:05:08 GMT

Receiving Your Results
(ISC)² conducts a thorough statistical and psychometric analysis of the score data to establish the pass/fail score before releasing scores. We need a minimum number of test takers before this analysis can be completed.

Depending on the volume of test takers for a given test, there may be times when scores are delayed for approximately six to eight weeks to complete this critical process.

We appreciate your patience during this process. Once it's complete, you'll hear from us.

Thanks,
Tony Shiver

Manager, Member Services

Re: Has been a full week since Provisionally passed, nothing from ISC2

amaf75 — Mon, 08 Mar 2021 16:45:54 GMT

I see, thanks for the response. I appreciate it.

Re: Has been a full week since Provisionally passed, nothing from ISC2

safemoad — Mon, 08 Mar 2021 19:35:13 GMT

Thanks for the reply. From my research, it was historically allowed to indicate you "provisionally" passed to potential employers during this time. However, I am not certain that this is the case for us that have a provisional pass for the OP exam. This was just the Pearson "provisional" pass, not the ISC2 "provisional" pass which is an official pass but lacking endorsement.

Any clarification around that during this time?

CISSP_OP Provisionally passed, No email, Endorsement process and how to indicate to potential employ

User101 — Mon, 08 Mar 2021 21:26:17 GMT

Hi Team,

I provisionally passed CISSP_OP on Feb 24 and I haven't received an email, I gather that it is going to be taking a while. My question is since it is going to take a while, is there any way to start the endorsement process now because that is going to take a while as well and in the mean time how to/ can I indicate that I've provisionally passed the test.

Looking forward to any input.

Thanks in Advance.

Re: Has been a full week since Provisionally passed, nothing from ISC2

moez-ger2001 — Tue, 09 Mar 2021 14:01:37 GMT

Same situtation so i contacted ISC² support and i got this email:

(ISC)² conducts a thorough statistical and psychometric analysis of the score data to establish the pass/fail score before releasing scores. We need a minimum number of test takers before this analysis can be completed.

Depending on the volume of test takers for a given test, there may be times when scores are delayed for approximately six to eight weeks to complete this critical process.

Thank you for your patience and understanding.

Re: Has been a full week since Provisionally passed, nothing from ISC2

doncalli — Sat, 13 Mar 2021 16:31:11 GMT

Hello there,

I have not been contacted yet. Per PearsonVue, I provisionally passed the CISSP_OP on 2/26.

PearsonVue is saying the result was forwarded to ISC2 already.

Can I get an update on this pls from ISC2?

Re: Has been a full week since Provisionally passed, nothing from ISC2

mtheo — Mon, 15 Mar 2021 13:18:36 GMT

Typically it does take just a few days for (ISC)2 to receive exam results from Pearson Vue. However, there are times when it takes longer. Please refer to https://www.isc2.org/Exams/After-Your-Exam for more information:

Receiving Your Results
(ISC)² conducts a thorough statistical and psychometric analysis of the score data to establish the pass/fail score before releasing scores. We need a minimum number of test takers before this analysis can be completed.

Depending on the volume of test takers for a given test, there may be times when scores are delayed for approximately six to eight weeks to complete this critical process.

We appreciate your patience during this process. Once it's complete, you'll hear from us.

Thanks,
Michael Thomas
Supervisor, Member Services

Re: Has been a full week since Provisionally passed, nothing from ISC2

Cloudbuddy2020 — Mon, 15 Mar 2021 18:24:38 GMT

Hi Michael

So is there an ETA or its infinity? I understand you'll have to do your due diligence but does ISC2 care what its folks who choose to be guinea pig are going through after studying for 5 months and paying a very good amount of fee ? or there is no regard for that ?

A date by which we could expect to hear would go a longgggggggggggggg way in ending our trauma and the pain we are going through. I don't know about others, but my promotion is on hold because of the delay in this process

I hope you will have some empathy for folks like us and get us a proper answer

Re: Has been a full week since Provisionally passed, nothing from ISC2

soufarch — Wed, 17 Mar 2021 15:56:09 GMT

I'm in the same situation

Re: Has been a full week since Provisionally passed, nothing from ISC2

soufarch — Wed, 17 Mar 2021 15:57:45 GMT

+ @tonyshiver

Re: Has been a full week since Provisionally passed, nothing from ISC2

tonyshiver — Wed, 17 Mar 2021 18:26:12 GMT

@soufarch I defer to Michael Thomas's response above. There are rare occasions when the psychometric analysis process takes longer than expected.

We appreciate your patience and understanding.

Tony Shiver

Manager, Member Services

Re: Has been a full week since Provisionally passed, nothing from ISC2

soufarch — Wed, 17 Mar 2021 18:38:30 GMT

@tonyshiver no issue with that, I can wait forever, if you can send us an email confirming that we have to wait forever it will reassure me.

Passing the exam was the hard part after months of hard working 😊

Thanks for your help
Soufiane

Re: Has been a full week since Provisionally passed, nothing from ISC2

Cloudbuddy2020 — Wed, 17 Mar 2021 19:12:24 GMT

Can you be kind enough to define "longer"? Is there a time frame? or its INFINITY? (Sure sounds like it)

It's unfortunate that ISC2 used us as guinea pigs in an experiment that was not well basked in and throughout

Very disappointing and frustrating experience. I hold 2 other certifications from other bodies but this has been the most disappointing in the way it is been handled

Re: Has been a full week since Provisionally passed, nothing from ISC2

AlecTrevelyan — Wed, 17 Mar 2021 19:29:43 GMT

@Cloudbuddy2020

Guess you must have missed this in Michael's previous post:

"Depending on the volume of test takers for a given test, there may be times when scores are delayed for approximately six to eight weeks to complete this critical process."

I guess you also didn't read the online exam proctoring FAQ prior to signing up for the pilot programme as it explained everything that would happen including the official results email taking six to eight weeks:

https://www.isc2.org/Exams/Online-Proctor-Pilot-Test-FAQ

Believe me, I know how frustrating it is as I went through this myself when the CISSP changed from 10 domains down to 8. However, when my test ended I didn't even get given the provisional result, just a piece of paper telling me to wait!

There are a lot of people opposed to ISC2 allowing online testing due to concerns about cheating and the certifications being devalued, so they're under a lot of pressure to validate things carefully which takes time.