topic Re: CISSP Official Result not received and Endorsement Errors in Member Support

CISSP Official Result not received and Endorsement Errors

prakharkaushik — Mon, 17 Feb 2020 14:27:49 GMT

Hi,

My name is Prakhar and I have provisionally passed my CISSP examination on January 31, 2020. However, until now, I have not received any official communication from (ISC)2.

My Pearson Vue account was linked with initial email address, which I changed to current email address in April 2019. I made reservation for my examination with current email address on January 2, 2020 and received booking and payment receipt notifications on this email address itself.

Upon passing my examination, I was provided with a provisionally passed notification by the proctor at the centre. This notification indicated that an official communication will be provided within 2 to 5 working days. However, nothing has been provided until now. I have already emailed the team at membersupportemea@isc2.org to seek help and guidance.

Further, I have attempted to submit my endorsement application for review of the Board and the portal indicates an error that I should have passed the examination in last 9 months. It is an unsual state where an email account update was made gracefully and subsequent notifications were received on new email address, yet there's no official communication and a persistent roadblock in submitting endorsement application.

After spending great amount of effort reading and learning and ofcourse passing the examination (provisionally), getting to encounter such trivial issues is disappointing.

I hope someone will invest efforts in streamlining this process without candidates having to write to Support Teams. And, hopefully getting through this situation won't exhaust 9 months period of submitting the Endorsement Application.

Kind Regards,

Prakhar

Re: CISSP Official Result not received and Endorsement Errors

AlecTrevelyan — Mon, 17 Feb 2020 14:56:11 GMT

Call Member Services.

You can find their contact details at the bottom of this site or the main ISC2 site.

NB - don't leave a voicemail as they're subject to the same multiple week wait for a response you get when sending an email - keep calling until you speak with someone.

Re: CISSP Official Result not received and Endorsement Errors

prakharkaushik — Mon, 17 Feb 2020 20:17:47 GMT

Hi Alec,

Thank you for taking out time to read my question and recommend this step. I have tried calling them continuously for about an hour now and have not been able to get through to them.

Is this usual that they will not take calls easily (just as they do not respond to emails and voicemails) or am I misunderstanding something? Also, in your knowledge, is there SLA on resolution with such requests?

Kind Regards,

Prakhar

Re: CISSP Official Result not received and Endorsement Errors

AlecTrevelyan — Mon, 17 Feb 2020 20:24:45 GMT

Today is a holiday in the US so perhaps that has something to do with it if you're calling the US number. Also, I'm not aware of any SLAs.

I always found the best time to call was first thing in the morning.

Re: CISSP Official Result not received and Endorsement Errors

prakharkaushik — Mon, 17 Feb 2020 20:26:24 GMT

Thank you for your time. In this case, I will try again tomorrow morning.

Re: CISSP Official Result not received and Endorsement Errors

AlecTrevelyan — Mon, 17 Feb 2020 20:27:57 GMT

Good luck - I hope you get everything sorted out soon!

Re: CISSP Official Result not received and Endorsement Errors

MarkAS — Tue, 18 Feb 2020 03:19:49 GMT

For what it is worth, I am in the EXACT same situation. I passed the exam on February 7th and received an email from (ISC)2 saying congratulations, etc. Go here to start the endorsement process. I get right to the end where I sign and then it tells me they have no record of me passing the test. I called the test center and they confirmed my results were sent over to (ISC)2. I've emailed and left voicemails but have yet to talk to a live person when trying to call multiple times multiple days. Everyone must be busy. I hope you get it cleared up as to the cause of the Endorsement troubles.

Re: CISSP Official Result not received and Endorsement Errors

Caridad — Tue, 18 Feb 2020 17:17:42 GMT

Hello Prakhar,

I am sorry you are have having such difficulties. Can you please contact me at cvega@isc2.org and I will be glad to assist. When emailing me, please provide your primary email address and ID number. Thank you.

Re: CISSP Official Result not received and Endorsement Errors

prakharkaushik — Tue, 18 Feb 2020 23:21:51 GMT

Big thanks to Caridad and Lori for their quick help on this request and identifying the root cause for my issue. Apparently, my ISC2 ID has been associated with a different email address all this time, even though examination was booked with different email address.

I have now been able to submit my Endorsement Application and hope to get through remaining steps in the process soon. Thanks ISC2 Team. 🙂

Re: CISSP Official Result not received and Endorsement Errors

prakharkaushik — Tue, 18 Feb 2020 23:22:49 GMT

Thank you Mark. (ISC)2 Team has helped me through with the issue and endorsement application is now submitted for review. Thanks again for your time here.

Re: CISSP Official Result not received and Endorsement Errors

Caridad — Wed, 19 Feb 2020 12:47:36 GMT

You are most welcome. We look forward to you being certified with us. Have a great week. 🙂

Re: CISSP Official Result not received and Endorsement Errors

prakharkaushik — Wed, 19 Feb 2020 13:59:23 GMT

Thank you very much, Caridad. You have a great week as well. 🙂

Re: CISSP Official Result not received and Endorsement Errors

tareq21m — Fri, 05 Mar 2021 06:41:03 GMT

I have provisionally passed the Certified Information Systems Security Professional (CISSP) examination. However I have not received any email for endorsement, Please check and do the needful.

CANDIDATE: MOHAMMED TARIQ WAHAJUDDIN QURAISHY

ISC2 ID : 813216

Re: CISSP Official Result not received and Endorsement Errors

tonyshiver — Fri, 05 Mar 2021 13:40:27 GMT

@tareq21m If you haven't already, please contact Member Services and one of our Member Support Coordinators can answer your questions about the endorsement process.

http://www.isc2.org/Contact-Us

Tony Shiver
Manager, Member Services

Re: CISSP Official Result not received and Endorsement Errors

tareq21m — Fri, 05 Mar 2021 13:59:56 GMT

Thanks for the response.

I have not yet received an email from ISC2, I completed my exam on 27th Feb.

Re: CISSP Official Result not received and Endorsement Errors

Smitha — Wed, 19 Jun 2024 17:29:06 GMT

Hi Caridad, please help me I am.also having the same issue, I got the congratulations! Provisionally passed and the status shows delivery successful. But I ahve not received the isc email yet. I have written to examadmin ..please help!